1st Line Service Support Analyst

1 month ago

Calgary, Canada PBS Systems Inc. Full time
p>Calgary Tech Centre, Calgary, Alberta, CanadaJob Description

Posted Monday, January 8, 2024 at 7:00 AM

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Services Support Team. As a Service Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software. In addition, you will also have the opportunity to travel across North America to provide onsite support.

  • Provide excellent software support to our end users
  • Support and troubleshoot issues for the service desk
  • Document and address customer issues and concerns in a professional manner
  • Improve new or existing processes within the department to enhance service delivery
  • Respond to both internal and external support requests in a fast-paced environment
  • Cross train to further your software knowledge and professional development skills
  • Travel (25% - 1 week per month) is required throughout Canada and the US

Job Requirements:

  • High school diploma
  • Excellent communication and analytical skills
  • Automotive dealership experience is an asset
  • Knowledge of Microsoft Windows and Office
  • Strong organizational and time management skills
  • Ability to work independently and within a team environment
  • Available to work Saturday, and/or Sunday due to scheduled travel

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
  • Opportunity to travel
  • Great referral bonus
  • Staff discounts with GM, Dell, and more
  • Health and Medical benefits
  • Bonus for product certifications, up to $4,800 per year

Should you be selected for an interview, you will be contacted via email.

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