Manager, Device Services and Service Continuity
4 weeks ago
Interior Health Authority
Posted July 9, 2024
Kelowna, BC
Interior Health is looking for an experienced Manager, Device Services and Service Continuity to join our team on a full-time permanent basis out of our Kelowna location.
What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance
Salary:
Salary range for the position is $106,023 to $152,413. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.
About the job:
In accordance with the established vision and values of the organization, the Manager, Device Services and Service Continuity provides for the provisioning of high quality, clinical and business-oriented technology, application and peripheral support and software licensing efforts for IHA's regional device services function. The manager also oversees managed Information Technology (IT) services and the Digital Health Contract management service. The Manager regularly deals with critical and highly sensitive situations and works with Interior Health leadership and Corporate and Clinical Support Services to continuously improve and adapt services offered.
As a member of the Digital Health leadership team, the Manager is part of a coordinated effort to move forward the health, clinical and corporate Digital Health vision for Interior Health and to work collaboratively with other team members in promoting new technologies and best practices for service delivery and system operations as well as providing support to ensure value is delivered from contracted IT vendors.
Typical duties and responsibilities:
- Manages the Technology Refresh Program (TRP) and Asset Acquisitions within IH. Ensures the TRP schedule, new equipment orders, and asset lists are reviewed and approved with departmental spending authorities and site contacts.
- Oversees the Managed Print Services (MPS) relationship ensuring Interior Health obtains value for money.
- Manages, recruits, allocates and hires/supervises staff, conducts performance appraisals/evaluations, and disciplines and terminates staff as required.
- Provides leadership in the design and development of Digital Health Business Continuity Services.
- Ensures the ongoing management/maintenance of negotiated vendor contracts.
- Participates on assigned internal, external, and provincial committees, representing Interior Health as a decision maker.
- Communicates with senior management regarding status affecting logistics/acquisition/procurement activities.
- Accountable for project priorities for the health authority and ensures that projects are executed in accordance with Interior Health project management standards.
- Oversees the maintenance and accuracy of asset and software inventory information.
- Works closely with internal leaders, provincial contract Integrators and other contracted service providers.
- Defines requirements for special projects involving the acquisition, disposal and installation of end user computers, printers, software, and peripherals.
- Develops detailed work plans, schedules, cost estimates, resource plans, and status reports.
- In alignment with IH's Occupational Health & Safety Program, maintain a healthy and safe work environment.
- Performs other related duties as assigned.
Qualifications
Honouring Interior Health's commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
Education, Training, and Experience
- A Bachelor's degree in Computer Science, Business Systems, or a related discipline.
- Seven years of experience managing medium- to large-scale complex projects.
- Or an equivalent combination of experience and post-secondary education.
- IT Asset Manager (CITAM) or related designations and healthcare experience are assets.
- Previous contract/supplier management experience at an enterprise level.
Skills and Abilities
- Demonstrated success as a project manager or coordinator.
- Demonstrated ability to write standard technical procurement documents.
- Detailed knowledge of Acquisition processes and tools.
- Intermediate to expert-level system implementation skills.
- Proven ability to track, coordinate and integrate external issues.
- Demonstrated ability to evaluate procurement documents.
- Proven ability to write, analyse and edit project plans.
- Demonstrated ability to problem-solve with a global perspective.
- Demonstrated ability to establish and manage relationships with strategic partners.
- Excellent presentation, interviewing, facilitating, and negotiating skills.
- Physical ability to perform the duties of the job.
Comments
This posting is covered by the Provincial Health Officer's mandatory COVID-19 vaccination orders and selected applicant(s) must comply.
Interior Health now offers assistance from an Indigenous Employment Advisor. If you self-identify as Indigenous and would like assistance with the application process, please send your question(s) via email.
To apply for this position, please click the appropriate "Apply" button.
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