Manager, Device Services and Service Continuity
3 days ago
Interior Health Authority is seeking an experienced IT Services Manager to lead our Device Services and Service Continuity team. As a key member of our Digital Health leadership team, you will be responsible for providing high-quality technology support and services to our organization.
Key Responsibilities- Technology Refresh Program Management: Manage the Technology Refresh Program (TRP) and Asset Acquisitions within IH, ensuring the TRP schedule, new equipment orders, and asset lists are reviewed and approved with departmental spending authorities and site contacts.
- Managed Print Services Oversight: Oversee the Managed Print Services (MPS) relationship, ensuring Interior Health obtains value for money and holds vendors accountable for delivering services as defined in the MPS contract and according to defined SLAs.
- Financial Management: Manage, have signing authority, and be accountable for multiple department operational and capital budgets under the direction of the Director, IT Services.
- Digital Health Business Continuity Services: Provide leadership in the design and development of Digital Health Business Continuity Services, overseeing the regular meeting of leaders within Digital Health and the broader organization.
- Vendor Contract Management: Ensure the ongoing management/maintenance of negotiated vendor contracts, lead Request for Proposals (RFPs), evaluations, and vendor selection, negotiate contracts with vendors, and ensure payment schedules are distributed.
- Leadership and Staff Management: Participate on assigned internal, external, and provincial committees, represent Interior Health as a decision maker on external opportunities, manage, recruit, allocate, and hire/supervise staff, conduct performance appraisals/evaluations, and discipline and terminate staff as required.
- Project Management: Accountable for project priorities for the health authority, ensure that projects are executed in accordance with Interior Health project management standards, and that necessary project resources are in place to ensure successful implementation.
- Asset and Software Inventory Management: Oversee the maintenance and accuracy of asset and software inventory information for hardware, software, and licenses by monitoring and analyzing trends in spending or inventory control.
- Service Level Agreements and Contract Management: Work closely with internal leaders, provincial contract Integrators, and other contracted service providers to ensure that Service Level Agreements and desired contracted outcomes are being met.
- Special Projects: Define requirements for special projects involving the acquisition, disposal, and installation of end-user computers, printers, software, and peripherals, optimize fleet size, recommend computer and printer types, and ensure internal purchasing policies and best practices are adhered to.
- Contract Negotiation and Management: Work with external service providers to negotiate contract terms, change orders, and pricing, resolve complex service issues, and enhance and expand existing services.
- Work Environment and Safety: Maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health Authority is seeking an experienced Manager, Device Services and Service Continuity to join our team on a full-time permanent basis.What We OfferCompetitive salary range: $106,023 to $152,413Employee & Family Assistance ProgramEmployer-paid training and education opportunitiesEmployer-paid vacationMedical Services...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health Authority is seeking an experienced Manager, Device Services and Service Continuity to join our team on a full-time permanent basis.What We OfferCompetitive salary range: $106,023 to $152,413Employee & Family Assistance ProgramEmployer-paid training and education opportunitiesEmployer-paid vacationMedical Services...
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Medical Device Reprocessing Specialist
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