customer service manager

3 weeks ago


Victoria, Canada Government of Canada Full time

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 3 years to less than 5 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Retail business Window coverings Office Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Implement price and credits policies Locate, select and procure merchandise for resale Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Conduct performance reviews Supervise office and volunteer staff Supervisory Experience Supervision 3-4 people 5-10 people Experience and specialization Computer and technology knowledge Point of sale system Word processing software Database software Business diagram software Electronic mail Spreadsheet Adobe Acrobat Reader MS Outlook Area of specialization Awnings Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Sitting Combination of sitting, standing, walking Personal suitability Adaptability Analytical Collaborative Creativity Efficiency Energetic Goal-oriented Hardworking Integrity Outgoing Positive attitude Proactive Quick learner Time management Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Interpersonal awareness Judgement Organized Team player Maturity Patience Resourcefulness Ability to multitask Benefits Health benefits Dental plan Health care plan #J-18808-Ljbffr



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