Level 1 IT Specialist

Level 1 IT Specialist S3 Technologies Inc. – Join us as a Level 1 IT Specialist and help our clients thrive. With over 20 years of experience, we are a recognized leader in managed IT services in Montreal and across Canada. As part of a bilingual SMB clientele, you’ll be part of a team of more than 100 employees dedicated to delivering tangible business outcomes through technology. COMPANY VALUES: We succeed when our clients succeed + The best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together Our goal is to become Quebec’s leading managed‑and‑co‑managed IT services provider for SMBs, delivering secure, productive, and future‑ready solutions. The Role You will provide exceptional customer service by phone, email, and chat, and must be able to quickly identify and resolve issues remotely related to various systems—including workstations, laptops, smartphones, and other peripherals—within a fast‑paced, constantly evolving environment. Success depends on your ability to manage priorities and handle multiple tasks simultaneously. Responsibilities Understand and analyze client requests in order to identify their priority and impact. Recognize and follow the proper escalation procedures when required. Provide remote support, installation, configuration, and troubleshooting for all types of office applications, computers, peripherals, and mobile devices. Follow up with clients regarding the progress of their support requests. Document interventions and update our internal systems. Participate in the on‑call rotation. Qualifications DEP, AEC, DEC in a relevant field, or equivalent experience. 6 months to 1 year of relevant IT experience. Fluency in French, both spoken and written. Experience and strong skills/knowledge in configuring, managing, installing, and troubleshooting: Users and laptops. Windows 11 Tools. Active Directory. Office 365. VPN. Various applications and peripherals (printers, keyboards, mice, monitors, etc.). Experience in customer service, call centers, and/or working with a ticketing system. Excellent ability to work in a fast‑paced, high‑pressure environment. Strong critical and analytical judgment. Good teamwork skills. Solid ability to manage priorities and handle critical situations. Strong capacity to manage a wide variety of tasks and responsibilities simultaneously with attention to detail. Eagerness and ease in learning. Passion for IT. Assets Bilingualism (French/English). Proficiency in Spanish. Knowledge of tools such as ConnectWise, SharePoint, OneDrive, InTune, AutoCAD, TaxPrep, Mac OS, Caseware, etc. Relevant certifications (e.g., CCNA, AZ‑104, Fortigate NSE, CompTIA Security+ or Network+). Ability and willingness to occasionally travel onsite. Success Criteria By 3 months Well integrated with your team and your assigned manager. Solid understanding of key service‑desk processes and procedures. Comfortable joining the on‑call rotation. By 12 months Developed complete technical knowledge of the main clients assigned to your team. Comfortable becoming a subject matter expert for new clients assigned to your team. Position Highlights Stimulating environment. Diverse client base. Career advancement opportunities. Hands‑on learning opportunities at clients’. Knowledge and talent development. Remote work opportunities. Perks and Benefits Competitive salary, based on your experience. Flexible remote work policy. 5 minute walk from Place des Festivals, in downtown Montreal. Group insurance. Ambitious and dynamic corporate culture. Several social and sporting activities throughout the year. Opus card paid in part by the company. Games and relaxation area in the office. Gym and showers on site. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Computer and Network Security; IT Services; IT Consulting Only selected candidates will be contacted. #J-18808-Ljbffr