Tier 1 IT Helpdesk Support Specialist
1 day ago
Job SummaryWe areseeking a motivated and customer -focused Bilingual Tier 1 IT HelpdeskSupport Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contactfor end -users encountering issues or seeking assistance. They respond toinquiries, provide guidance, and ensure that users receive prompt and accuratesupport. They communicate technical information in a clear and understandablemanner, regardless of the user's technical expertiseItsa Hybrid role for GTA candidates, and Remote for candidates outside GTA.Key ResponsibilitiesDiagnose and resolve technical issues reported by end -users, providing timely and effective support either remotely or on -site. This includes troubleshooting hardware, software, and peripheral -related problems, and guiding users through step -by -step resolutions to ensure minimal disruption to operations.Provide Tier 1 support for hardware issues, including desktops, laptops, printers, peripherals, and mobile devices.Log and categorize support tickets, ensuring accurate documentation and timely resolution or escalation.Escalate complex or unresolved issues to higher -level support teams.Assist users with basic ERP system navigation and troubleshooting; escalate complex ERP issues to Tier 2/3 as required.Maintain asset inventory records and support the hardware provisioning and decommissioning processes.Monitor and follow up on open tickets to ensure SLAs are met.Document and report to Business on all outstanding issues.Identifying enhancements to processes or operations that would improve the efficiency of the team.Performing regular proactive health -checks of the system and reporting the resultsWorking within a flexible schedule that may include being "on -call".Ability to prioritize issues with Business to provide solutions.Follow ITIL best practices in incident, problem, and request management.Support user account creation, password resets, and basic Active Directory operations.Participate in knowledge base creation and documentation of standard procedures and known issues. RequirementsQualifications &SkillsExperience: 2+ years in a Tier 1 Helpdesk or IT Support roleFluency in both French and English (spoken and written) is mandatory.Good troubleshooting skills for end -user hardware, Windows OS, Office 365, and common IT applications.Experience working with IT ticketing systemsDemonstrated teamwork experience is a must.Exceptional verbal and written communication skills.Basic to intermediate knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).Working knowledge of ITIL concepts (certification is a plus).Strong motivation and team building skills are desired.Excellent customer service skills.Customer service mindset with problem -solving aptitude. Benefits What We Offer:Competitive salary and benefits package.Opportunity to work with a diverse and talented team.Professional development and growth opportunities.A dynamic and collaborative work environment.Work Remotely
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier-1 IT Helpdesk Support Specialist
3 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full timeOverviewInfoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology, processes, and...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Inc. Full timeA global IT solutions provider is seeking a motivated Bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to provide support to end-users. The role offers a hybrid opportunity for candidates in the GTA, while remote work is available for others. The ideal candidate should have 2+ years of experience in IT support, possess strong troubleshooting...
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Toronto, Canada Paladin Security Group Ltd Full timeA major security service provider is seeking an IT Helpdesk Technician (Tier 1) to deliver operational and technical support. Responsibilities include troubleshooting issues, customer service, and maintaining desktop/laptop deployments. This full-time position is located in Etobicoke, Ontario, and requires 3+ years in a support environment. Ideal candidates...
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Toronto, Canada Paladin Security Group Ltd Full timeA major security service provider is seeking an IT Helpdesk Technician (Tier 1) to deliver operational and technical support. Responsibilities include troubleshooting issues, customer service, and maintaining desktop/laptop deployments. This full-time position is located in Etobicoke, Ontario, and requires 3+ years in a support environment. Ideal candidates...
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IT Helpdesk Support Specialist
23 hours ago
Toronto, Ontario, Canada Infoya Full time $60,000 - $90,000 per yearCompany Description Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology,...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Canada Infoya Inc. Full timeInfoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US,...
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IT Helpdesk Specialist
1 week ago
Toronto, Canada Cineplex Full timeWork location: Remote Ontario City: Toronto What you will do: Although this position is primarily remote, on occasion you will need to work from the Cineplex office at 1303 Yonge Street, Toronto (Yonge and St. Clair), so living within commuting distance will be necessary. The department provides support 24/7/365, so shifts will cover business hours,...
