Bilingual (French & English) Credit & Collection Representative - Remote
4 weeks ago
Are you ready to take your career in credit management to the next level?
We are currently seeking a dedicated and experienced Credit Representative to join our team. The Credit & Collection Representative will report to the Credit Manager and will be responsible for collections of accounts receivable, resolving customer chargeback claims and disputes, coordinating billing issues, and ensuring order review and release within corporate guidelines.
We welcome candidates from across Canada. You will be considered remote if you reside 150km or more from any of our office locations. If you are within the 150km range, you will be expected to work hybrid.
Key Responsibilities:
- Liaise with customers to collect outstanding invoiced receivables and address inquiries and concerns.
- Perform reconciliations on assigned portfolio accounts.
- Collaborate with internal business units to resolve outstanding receivables and deduction issues.
- Review and release merchandise, parts, and repair orders within company guidelines.
- Assess credit risk, review customer credit limits, and make credit recommendations as required.
- Prepare third-party packages for referral and bad debt write-offs.
- Assist with the training and onboarding of new employees in the Credit department.
To Succeed, You Will Need:
- Post-Secondary Education
- Minimum 1-year experience in retail credit and collections
- Strong time management and multitasking skills to handle large account portfolio requests.
- Intermediate analytical skills to understand corporate policies and procedures and resolve issues effectively.
- Experience with supplier portals preferred.
- Proficiency in Excel and experience in VLOOKUPs and pivot tables.
- Fluently bilingual in English and French
Why Join?REMOTE WORK:
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS:
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP Contribution & Profit-Sharing Program
- Tuition Assistance Program for Professional Continuing Education
- Discounts on Canon products, retailers, memberships, and more
EMPLOYEE PERKS:
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness center
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
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