Claims Specialist
1 month ago
- Communicate verbally and written with claimants, the company and relevant parties to document, process, investigate and finalize the automobile claim in a professional manner
- Exercise judgement to calculate liability
- Proper claim resolution process; able to construe where/if the claim did occur
- Work to have timely resolution to claims (example: developing a case strategy, a case evaluation and escalating issues only if necessary)
- Ability to decipher and understand vehicle repair estimates from body shops
- Attention to detail to review and analyze images, photos, videos and vehicle condition reports
- Claimants are to be responded to in a timely, professional manner
- Monthly, quarterly and yearly reporting on claims investigated
- Document all claims in a detailed, organized manner including all pieces of pertinent information
- Negotiate settlement. Utilize available tools and resources.
- Manage expenses by working with auto body/repair shops and managing the scope of work assigned
Qualifications & Requirements:
- Applicants are required to have relevant experience in a similar role for a minimum of 2 years
- Good Knowledge of how to evaluate automobile damage
- Strong organizational and time-management skills
- Minimum of 3 years customer service experience
- Experience working with automobile repair/ body shop estimates
- Any experience working with auto insurance claims would be an excellent asset
- Ability to use Microsoft Outlook proficiently
- Skillful in analytical thinking and problem solving
- 10 hours per week maximum
- The company will provide training for company software, processes, contacts, etc..
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