Benefits Specialist
4 weeks ago
Job Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation and claims experience reports, and processing requests for service. The Group Benefits & Customer Care Representative will also be required to resolve customer complaints via phone or email.Essential Job Functions Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan.Provide administrative support to the firm’s Group Benefits Account Managers.Maintain customer records by updating account information on CRM system (Applied Epic).Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally.Maintain thorough knowledge of product/services offered by various group insurance carriers.Prepare renewal and claims experience reports by collecting and analyzing customer information.Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.Educate plan members/administrators on all aspects of their benefit plan, if required.Education/Experience RequirementsMinimum Education: Completion of Secondary School. Completion of some college or other post-secondary programs preferred.Minimum Experience: At least 2-5-years’ experience in a group insurance support role.Other Skills/AbilitiesExcellent customer service.Thorough knowledge of group insurance products and/or services.Knowledgeable in the area of group renewals and claims experience (required).Excellent listening and communication skills.Conflict resolution and problem solving skills.Strong verbal and written communication.Proficient in Word, PowerPoint, Excel.Experience with marketing reports preferred, but not required.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
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Payroll Benefits Specialist
17 hours ago
Concord, ON, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Payroll Benefits Specialist
1 day ago
Concord, ON, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Payroll Benefits Specialist
17 hours ago
Concord, ON, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Benefits Specialist
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Benefits Specialist
2 weeks ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Benefits Specialist
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Benefits Specialist
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Benefits Specialist
2 months ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Benefits Specialist
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Payroll Benefits Specialist
16 hours ago
concord, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Payroll Benefits Specialist
2 days ago
Concord, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Payroll Benefits Specialist
1 day ago
Concord, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Payroll Benefits Specialist
20 hours ago
Concord, Canada Multy Home Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
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Senior Benefits Administrator
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA) Department: Our client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on delivering exceptional customer service and innovative benefits packages to their...
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Benefits Specialist
2 months ago
Concord, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Benefits Specialist
16 hours ago
concord, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
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Senior Benefits Administrator
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
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Senior Benefits Administrator
4 weeks ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
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Senior Benefits Administrator
4 weeks ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
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Senior Benefits Administrator
1 week ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
