Benefits Specialist
4 weeks ago
Job Title: Group Benefits & Customer Care Representative
Position Overview
The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation and claims experience reports, and processing requests for service. The Group Benefits & Customer Care Representative will also be required to resolve customer complaints via phone or email.
Essential Job Functions
Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan.
Provide administrative support to the firm’s Group Benefits Account Managers.
Maintain customer records by updating account information on CRM system (Applied Epic).
Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally.
Maintain thorough knowledge of product/services offered by various group insurance carriers.
Prepare renewal and claims experience reports by collecting and analyzing customer information.
Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.
Educate plan members/administrators on all aspects of their benefit plan, if required.
Education/Experience Requirements
Minimum Education: Completion of Secondary School. Completion of some college or other post-secondary programs preferred.
Minimum Experience: At least 2-5-years’ experience in a group insurance support role.
Other Skills/Abilities
Excellent customer service.
Thorough knowledge of group insurance products and/or services.
Knowledgeable in the area of group renewals and claims experience (required).
Excellent listening and communication skills.
Conflict resolution and problem solving skills.
Strong verbal and written communication.
Proficient in Word, PowerPoint, Excel.
Experience with marketing reports preferred, but not required.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
-
Benefits Specialist
3 days ago
Concord, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account su
-
Benefits Specialist
3 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal...
-
Benefits Specialist
4 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
-
Benefits Specialist
3 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
-
Senior Benefits Administrator
3 days ago
Concord, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA) Department: Third-Party Administrator Division Reports to: VP, TPA Services Company Overview Our client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs
-
Senior Benefits Administrator
4 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA) Department: Third-Party Administrator Division Reports to: VP, TPA Services Company Overview Our client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
-
Senior Benefits Administrator
4 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA) Department: Third-Party Administrator Division Reports to: VP, TPA Services Company Overview Our client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
-
Senior Benefits Administrator
4 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
-
Senior Benefits Administrator
4 weeks ago
Concord, Canada OutsourceHR Full timeJob Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...
-
Benefits Specialist
3 weeks ago
Concord, ON, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
-
Benefits Specialist
5 days ago
Concord, Ontario, York region, Canada OutsourceHR Full timeJob Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...
-
Accounts Payable Specialist
4 weeks ago
Concord, Canada Atlas Dewatering Corporation Full time**Accounts Payable/Admin Specialist**, **full time position, Construction/ Real Estate Management, Concord, Ontario** Day to day responsibilities include but not limited to: - Reporting to the company Senior Accountant - Receive, sort and verify invoices for goods and services. Ensure proper approval and backup is compiled for each invoice - Input invoices...
-
Accounts Payable Specialist
2 weeks ago
Concord, Canada Atlas Dewatering Corporation Full time**Accounts Payable/Admin Specialist** **About Atlas Dewatering**: Atlas Dewatering Corporation, established in 1946, has over 70 years of experience in the construction dewatering, bypass pumping systems, and environmental groundwater/surface water management industry. We pride ourselves on our history, quality of product and workmanship, and service thanks...
-
Energy Metering Specialist
5 days ago
Concord, Canada Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...
-
Energy Metering Specialist
4 weeks ago
Concord, Canada Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...
-
Human Resources Specialist
4 weeks ago
Concord, Canada Ram Iron & Metal Inc. Full time**About US**: RAM Iron & Metal Inc is a privately owned Canadian Company that has been actively involved in the recycling industry since 1983. We are dealers, processors, and brokers of all grades of ferrous and non-ferrous metals. As a buyer and recycler of metals, we are proud of the continuing contributions we make towards the protection of our...
-
Accounts Payable/receivable Specialist
6 days ago
Concord, Canada North Terra Construction Ltd. Full timeAccounts Payable/Receivable Specialist **Overview**: **Responsibilities**: 1. **Accounts Payable**: - Process invoices accurately and efficiently for payment. - Verify approvals and coding for all invoices. - Prepare and perform check runs. - Reconcile vendor statements and resolve discrepancies. - Maintain vendor relationships and address any payment...
-
Energy Metering Specialist
3 weeks ago
Concord, Canada Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...
-
Energy Metering Specialist
4 weeks ago
Concord, Canada Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...
-
Energy Metering Specialist
3 weeks ago
Concord, Canada Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...