Telecaller/Appointment Setter

7 days ago

Toronto, Canada Northwood Collection Part time
Telecaller and Appointment setter - Home furnishings industry

Canadian Design and Manufacturer of Home Décor Products is searching for an engaged telecaller to boost sales by reaching out to current and possible clients via telephone and e-mail. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.

The role responsibilities include ascertaining whether potential clients might be interested in our products and services and then scheduling a time for our Sales Representatives to meet with each client. You should also keep a log of the numbers you have dialed each day.

To be successful as an appointment setter, you should be determined to achieve and surpass each of your work-related goals. Ultimately, an outstanding appointment setter will demonstrate a thorough understanding of the sales process, including ways in which to garner clients' interest in meeting with our Sales Representatives. To be successful as a telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services.

Telecaller Responsibilities:
  • Studying the details of each offering and remaining abreast of updates to these offerings.
  • Obtaining and updating lists of individuals' contact details.
  • Calling active and budding clients to encourage the purchase of items.
  • Addressing clients' uncertainties, grievances, and suggestions on time.
  • Noting important details of each conversation.
  • Communicating verbal acceptances of offers to our sales team for closing.
  • Recording all successful and unsuccessful attempts to close sales.
  • Attending regular team meetings to clarify progress and performance-related expectations.
  • Conducting each of your functions with the utmost respect, regardless of others' dispositions.
  • Familiarizing yourself with essential details of our products and services.
  • Calling prospective clients using a list of phone numbers provided to you.
  • Accepting calls from prospective clients as they arise.
  • Fielding basic questions and concerns about the products and services we offer.
  • Scheduling a consultation between the prospective client and a Sales Representative.
  • Keeping a detailed log of calls, including those which were not answered.
  • Attempting to contact prospective clients who you have been unable to contact.
  • Informing the Manager of recurrent product-related complaints that warrant addressing.

Telecaller Requirements:
  • High school diploma or equivalent.
  • French Speaking is an asset.
  • Prior experience as a telecaller or similar.
  • Completion of a sales-related training program is preferred.
  • Computer literate.
  • Exposure to diverse viewpoints, cultural norms, and experiences.
  • Superb verbal communication.
  • Ability to switch your communication style on a whim.
  • Superb interpersonal, research, and record-keeping skills.
  • Capacity to receive critique without internalizing it.

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