Telecaller/appointment Setter

**Telecaller and Appointment setter - Home furnishings industry**

The role responsibilities include ascertaining whether potential clients might be interested in our products and services and then scheduling a time for our Sales Representatives to meet with each client. You should also keep a log of the numbers you have dialed each day.

To be successful as an appointment setter, you should be determined to achieve and surpass each of your work-related goals. Ultimately, an outstanding appointment setter will demonstrate a thorough understanding of the sales process, including ways in which to garner clients' interest in meeting with our Sales Representatives. To be successful as a telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services.

**Telecaller Responsibilities**:

- Studying the details of each offering and remaining abreast of updates to these offerings.
- Obtaining and updating lists of individuals' contact details.
- Calling active and budding clients to encourage the purchase of items.
- Addressing clients' uncertainties, grievances, and suggestions on time.
- Noting important details of each conversation.
- Communicating verbal acceptances of offers to our sales team for closing.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Conducting each of your functions with the utmost respect, regardless of others' dispositions.
- Familiarizing yourself with essential details of our products and services.
- Calling prospective clients using a list of phone numbers provided to you.
- Accepting calls from prospective clients as they arise.
- Fielding basic questions and concerns about the products and services we offer.
- Scheduling a consultation between the prospective client and a Sales Representative.
- Keeping a detailed log of calls, including those which were not answered.
- Attempting to contact prospective clients who you have been unable to contact.
- Informing the Manager of recurrent product-related complaints that warrant addressing.

**Telecaller Requirements**:

- High school diploma or equivalent.
- French Speaking is an asset.
- Prior experience as a telecaller or similar.
- Completion of a sales-related training program is preferred.
- Computer literate.
- Exposure to diverse viewpoints, cultural norms, and experiences.
- Superb verbal communication.
- Ability to switch your communication style on a whim.
- Superb interpersonal, research, and record-keeping skills.
- Capacity to receive critique without internalizing it.