Customer Success Representative
4 weeks ago
Essential Job Responsibilities:
- Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
- Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
- Research and problem solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are having
- Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
- Build valuable relationships with clients to ensure the satisfaction of the clients brand line
- Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
- Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
- Must be able to work a full-time schedule for this particular role
- Demonstrated consistency in achieving and exceeding goals a and strong customer orientation
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