Customer Success Representative

2 months ago

Mississauga, Canada Knowledge First Financial Full time

**Job Profile**:
Customer Success Representative

**Customer Success Representative - Full-Time**

**(English/Chinese - English/French)**

**Customer Success Centre**

**Location: Mississauga, Ontario**

At Knowledge First Financial (KFF), we’re on a journey to create an entirely new student experience. One that is built on instilling confidence in students around the paths they are choosing and their ability and agency to achieve their goals for the future. As enablers and orchestrators of students’ success, we will create access, affordability and agency for students and their champions across our services and solutions. This will provide them with guidance and support in all aspects of planning and saving for post secondary education - giving them a future-ready advantage and help them thrive well past their educational journey.

**What makes us qualified to do this?**

In business since 1965 and owned and operated by a not-for-profit organization, everything we do is in service to our students. We are a diverse and passionate community of experts that firmly believes in the benefits of education, priding ourselves on helping to shape their future and empowering them to reach their full potential.

As we move forward, we will leverage and build upon our unmatched expertise in the RESP space to propel both our students and our company forward, ensuring a better tomorrow. Our vision is set, our future is bright, and we’re just getting started.

**Mandate**

We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.

**CHALLENGES TO BE MET**
- Supporting customers who contact us through our call centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time).
- Acting as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
- Taking ownership of challenges as they arise, identifying and filling gaps in documentation to keep customers on track.

**WHO WE ARE LOOKING FOR**

If you can answer “YES” to the following questions, you may be the person we are looking for:

- Do you have one to three years of experience providing excellent customer service and/or working in a customer support department?
- Do you possess superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone?
- Are you well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems?
- Do you have strong analytical skills?
- Are you proficiency with Microsoft Office 365?
- Do you have excellent organizational and time management skills? Do you thrive on multi-tasking in a fast-paced environment?
- Do you possess flexible availability to meet the needs of the business?
- Are you fluent in **French, Cantonese and/or Mandarin**? This is considered a requirement for the bilingual Contact Centre Representative role.

**Work Model**

We have adopted a hybrid model, leveraging the best of remote and in-person work.

**Equal Opportunity Employer**
We at Knowledge First Financial, are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a culture that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

  • Customer Success Representative

    1 week ago

    Mississauga, Canada Fine Sight Solutions] Full time

    Job Description:Job Description The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...

  • Customer Success Representative

    4 weeks ago

    Mississauga, Ontario, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    2 weeks ago

    Mississauga, Ontario, Canada Finesightsolutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    2 months ago

    Mississauga, Ontario, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    2 weeks ago

    Mississauga, Canada Finesightsolutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    2 weeks ago

    Mississauga, Canada Finesightsolutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    3 weeks ago

    Mississauga, Canada MySolar Full time

    **About Us**: mySolar is an emerging leader in residential solar solutions, based in the vibrant community of Streetsville, Mississauga. We are dedicated to providing sustainable energy solutions that empower homeowners to harness the power of the sun. Join us in revolutionizing the way energy is consumed and making a positive impact on our...

  • Customer Success Representative

    2 weeks ago

    Mississauga, Canada MySolar Full time

    **About Us**: mySolar is an emerging leader in residential solar solutions, based in the vibrant community of Streetsville, Mississauga. We are dedicated to providing sustainable energy solutions that empower homeowners to harness the power of the sun. Join us in revolutionizing the way energy is consumed and making a positive impact on our...

  • Bilingual Customer Success Representative

    2 weeks ago

    Mississauga, Ontario, Canada Embark Full time

    Bilingual Customer Success Representative Application Deadline: 15 July 2024 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $ $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are...

  • Bilingual Customer Success Representative

    2 weeks ago

    Mississauga, Canada Embark Full time

    Bilingual Customer Success Representative Application Deadline: 15 July 2024 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are...

  • Bilingual Customer Success Representative

    2 weeks ago

    Mississauga, Canada Embark Full time

    Bilingual Customer Success Representative Application Deadline: 15 July 2024 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are...

  • Customer Success Representative

    4 weeks ago

    Mississauga, Canada Loadlink Technologies Full time

    **Customer Success Representative** Are you seeking a **dynamic** company with a **vibrant** work culture and **work-life balance**? Join Loadlink Technologies, where your role shapes our image in Canada's thriving Tech and Transportation sectors. Our Customer Success team ensures the highest **quality** and **reliability** for our customers, embodying...

  • Customer Success Representative

    1 day ago

    Mississauga, Canada Loadlink Technologies Full time

    **Customer Success Representative** Are you seeking a **dynamic** company with a **vibrant** work culture and **work-life balance**? Join Loadlink Technologies, where your role shapes our image in Canada's thriving Tech and Transportation sectors. Our Customer Success team ensures the highest **quality** and **reliability** for our customers, embodying...

  • Bilingual Customer Success Representative

    2 weeks ago

    Mississauga, Ontario, Canada Embark Student Corp. Full time

    Bilingual Customer Success RepresentativeJob ID: 44783 Job Type: Fixed term contract Category: Customer Service Educations:Posted: Location: Hybrid work in Mississauga, ON | Canada Job Views: 4 USD Negotiable Job Description:Job information Job Description:Job information Bilingual Customer Success Representative from the Company Embark Student Corp., this...

  • Bilingual Customer Success Representative

    2 weeks ago

    Mississauga, Canada Embark Student Corp. Full time

    Bilingual Customer Success RepresentativeJob ID: 44783 Job Type: Fixed term contract Category: Customer Service Educations:Posted: 2024-06-18 Location: Hybrid work in Mississauga, ON | Canada Job Views: 4 USD Negotiable Job Description:Job information Job Description:Job information Bilingual Customer Success Representative from the Company...

  • Bilingual Customer Success Representative

    2 weeks ago

    Mississauga, Canada Embark Student Corp. Full time

    Bilingual Customer Success RepresentativeJob ID: 44783 Job Type: Fixed term contract Category: Customer Service Educations:Posted: 2024-06-18 Location: Hybrid work in Mississauga, ON | Canada Job Views: 4 USD Negotiable Job Description:Job information Job Description:Job information Bilingual Customer Success Representative from the Company...

  • Certification Services Representative, Mississauga

    4 weeks ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Certification Services Representative, Toronto

    4 weeks ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Certification Services Representative, Vaughan

    3 weeks ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Bilingual Customer Success Representative

    3 weeks ago

    Mississauga, Canada Embark Student Corp. Full time

    **Description**: We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future. **Responsibilities**: - Identifies customer needs and provides best solution or guidance in the best interests of...