Lead Supervisor I

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Coach

Montreal, QC, CA

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to 
directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows 
exemplary performance behaviors, not only with work performed, but by representing Coach at its highest 
standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store
environment. 
Sample of tasks required of role:
SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and 
Assistant Store Manager(s) that align with Company priorities and values 
Endorses, models and develops team to deliver Coach’s Selling and Service expectations 
Enforces sales strategies, initiatives and growth across all categories 
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and 
personal selling techniques to contribute to overall store and financial results 
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, 
including through team selling and selling to multiple customers 
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); 
monitoring process over time to achieve business goals and objectives 
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to 
deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business 
attire consistent with Coach’s Guide to Style 
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, 
local associations, mall initiatives) 
Sensitive to customer and team needs and tailors approach by reading cues 
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or 
District Manager as appropriate 
Develops both self and individual product knowledge skills and remains aware of current collections 
Understands the positive sales impact staffing has on the business and recruits accordingly 
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and 
performance development 
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive 
feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the 
business both seamlessly and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a 
calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office 
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate 
partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures 
Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including 
driving sales and achieving individual and team goals 
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve 
productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards 
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top 
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external 
customers. Gets firsthand customer information and uses it for improvements in products and services. Acts 
with customers in mind. Establishes and maintains effective relationships with customers and gains their 
trust and respect. 
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously 
unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the 
organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can 
diffuse even high-tension situations comfortably. 
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to 
change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find 
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of 
anything. 
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything 
before finishing, especially in the face of resistance or setbacks. 
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act 
without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish 
things before moving on. Can comfortably handle risk and uncertainty. 
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad 
knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of 
possibilities and likelihoods; can create competitive and breakthrough strategies and plans. 
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in 
his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for 
their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 
Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, 
and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to 
people problems on any person or situation (not including direct reports) quickly and directly; is not afraid 
to take negative action when necessary.
Additional Requirements:
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a 
luxury retail service environment. Possesses current knowledge of fashion trends and competition in the 
marketplace. 
Education: High school diploma or equivalent; college degree preferred. 
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use 
iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release 
sheets. 
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. 
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are 
required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up 
to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible 
schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the 
day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive 
list of all performance requirements. 
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we 
pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, 
promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s 
qualifications as they relate to the requirements of the position under consideration. These decisions are made 
without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, 
creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, 
or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com

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