Head of Sales Training

2 months ago

Old Toronto, Canada Neilson Financial Services Limited Full time

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

Job Description

The Head of Sales Training is primarily responsible for the design and delivery of sales training programs for our front-line sales and service teams. As the Head of Sales Training, you will lead a team of Training Delivery Managers responsible for ensuring that our Life Insurance Advisors are provided with comprehensive and impactful onboarding and training designed to enhance sales performance and contribute to business growth. This position will work closely with the Managing Director to identify opportunities for continuous improvement and to ensure a consistent cadence, style, and rhythm in training delivery.

This position plays a pivotal role in ensuring that our sales teams are equipped with the necessary skills and knowledge to excel in their roles. The Head of Sales Training will contribute significantly to our customer-focused, team-spirited, and results-driven culture.

Specifically, this role will:

  1. Lead the execution of onboarding and sales training programs, focusing on aligning with corporate goals and driving sales performance excellence. Ensure Life Insurance Advisors are equipped with the knowledge and skills for optimal performance and growth.
  2. Manage and mentor a team of training professionals, promoting a culture of continuous improvement and professional development, and encouraging a team-oriented approach to meet NFS's commitment to excellence.
  3. Collaborate with colleagues to identify and implement engaging e-learning modules, tailored to specific role requirements and based on instructional design principles. Regularly refresh content to reflect industry practices and feedback.
  4. Design and deliver targeted training initiatives, monitoring their effectiveness and adjusting as necessary to meet organizational needs.
  5. Oversee and conduct dynamic training sessions, utilizing both classroom-based and virtual-led techniques to foster an engaging learning environment and ensure retention of material.
  6. Establish and employ evaluation metrics to gauge the effectiveness of training programs, using data to inform continuous improvement and demonstrate return on investment.
  7. Ensure all training programs comply with industry regulations and legal requirements, updating content in collaboration with legal and compliance teams to reinforce understanding of policies and ethics.
  8. Work in partnership with various stakeholders, including senior management, to align training with business objectives and to fulfill the evolving needs of NFS.
Qualifications
  1. Proven Sales Training Expertise: Proven experience developing and executing sales training programs, with a track record of measurable impact enhancing sales performance.
  2. Instructional Design Proficiency: Strong skills in sourcing engaging and effective learning modules, with a deep understanding of instructional design principles and adult learning theories.
  3. Operational Planning Ability: Capable of crafting and implementing comprehensive training plans that are aligned with the company’s goals and adaptable to meet the dynamic needs of the organization.
  4. Analytical and Evaluation Skills: Competence in establishing evaluation metrics and using data-driven approaches to assess training effectiveness and inform continuous improvement efforts.
  5. Leadership and Team Development: Experience in leading a team of training professionals, providing guidance and feedback, and fostering a culture of continuous learning and development.
  6. Collaborative Nature: Ability to work collaboratively with stakeholders across different departments to ensure training initiatives support business objectives and regulatory compliance.
  7. Adaptability and Innovation: Flexibility to evolve with the role and its function, continuously enhancing the quality of training and the employee experience.
  8. Learning Management Systems (LMS): Expertise in managing and optimizing LMS platforms to deliver user-friendly and effective training experiences.
Additional Information

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

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