Operations Manager

2 days ago

Burlington, Canada Marriott International, Inc. Full time
Job Number 24110487
Job Category Rooms & Guest Services Operations
Location Courtyard Burlington, 1110 Burloak Drive, Burlington, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:
The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, efficient operations, and adherence to company standards. This role encompasses managing front desk services, housekeeping, maintenance, purchasing, food and beverage (F&B), and administrative/HR duties. The ideal candidate will possess strong leadership skills, attention to detail, and a commitment to maintaining high operational standards. The Hotel Operations Manager reports directly to the General Manager (GM) and primarily works evening hours to oversee nightly operations in the absence of the General Manager.

Key Responsibilities:
Guest Services Management:
– Oversee the front desk operations, ensuring smooth check-in/check-out processes and excellent guest service.
– Train, supervise, and evaluate front desk staff to maintain high service standards.
– Handle guest complaints and resolve issues in a timely and professional manner.
– Ensure accurate record-keeping and proper handling of financial transactions.
– Ensure all Negative guest feedback is responded to in a timely manner.
Housekeeping:
– Collaborate closely with the Housekeeping Manager to ensure rooms and public areas are cleaned and maintained to the highest standards.
– Conduct joint regular inspections of guest rooms and public areas with the Housekeeping Manager to ensure cleanliness and compliance with standards.
– Assist the Housekeeping Manager in managing inventory and ordering of supplies and amenities.
– Coordinate with the Housekeeping Manager and the maintenance department for any necessary repairs or maintenance in guest rooms and public areas.
– Support the Housekeeping Manager in training, supervising, and evaluating housekeeping staff to maintain high service standards.
Maintenance:
– Oversee the maintenance department to ensure all hotel equipment and facilities are in good working order.
– Develop and implement preventive maintenance schedules to minimize downtime and ensure longevity of equipment.
– Coordinate with external contractors for specialized repairs and maintenance as needed.
– Ensure compliance with health and safety regulations.
Purchasing:
– Manage the purchasing process for hotel supplies, including negotiating with vendors and suppliers.
– Monitor inventory levels and ensure timely ordering of necessary supplies.
– Maintain accurate records of purchases and expenditures.
– Develop and maintain relationships with suppliers to ensure quality and cost-effective procurement.
Food and Beverage (F&B):
– Oversee the F&B operations, including restaurants, bars, and room service.
– Ensure high standards of food quality, service, and cleanliness in all F&B outlets.
– Monitor F&B inventory and manage ordering and stock control.
– Collaborate with the culinary team to develop and update menus.
Administration/HR Duties:
– Assist in the recruitment, training, and development of hotel staff.
– Ensure compliance with labor laws and company policies.
– Maintain employee records and manage payroll processes.
– Conduct performance reviews and provide feedback and coaching to staff.
– Develop and implement staff schedules to ensure adequate coverage in all departments.

Qualifications:
– Bachelor's degree in Hospitality Management or a related field preferred.
– Proven experience in hotel operations management, with a strong understanding of front desk, housekeeping, maintenance, purchasing, F&B, and HR functions.
– Marriott Experience is an Asset.
– Knowledge in Marriott systems is an asset ( FOSSE, MICROS, GXP…)
– Excellent leadership, communication, and interpersonal skills.
– Strong organizational and problem-solving abilities.
– Proficiency in hotel management software and Microsoft Office Suite.
– Ability to work flexible hours, primarily evening hours, including weekends and holidays.

Working Conditions:
– This position may require standing, walking, and moving around the hotel for extended periods.
– Flexibility in working hours is essential to meet the demands of the hotel operations.
– Reports directly to the General Manager (GM) and primarily works evening hours to oversee nightly operations in the absence of the General Manager.
– Occasional travel may be required for training or business purposes.

This company is an equal opportunity employer.

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