IT Operations Manager

2 weeks ago

Burlington, Canada Goodness Me! Natural Food Market Full time

**Overview**:
The IT Operations Manager will hold a pivotal position overseeing all areas of the organizations IT Infrastructure. This multifaceted role comes with significant responsibilities aimed at ensuring the seamless operation, security, support, and optimization of our retail technology environment. Your leadership will be instrumental in guiding the migration to cloud-based solutions, managing in-house systems, enforcing security protocols, and providing exceptional support through the helpdesk. Overall, this role is critical to the success of our organization, requiring strategic vision, strong leadership, and a deep understanding of IT operations within a retail environment.

**The Role**:
As an IT Operations Manager, you will be responsible for managing infrastructure design, implementation, and maintenance, while also driving initiatives to enhance security, efficiency, reliability, and innovation for all IT systems which are used by Goodness Me Natural Food Market operations & employees as well as leading the IT Support function for the organization. You will play a pivotal role in facilitating the build and execution of our digital transformation roadmap for 2024 and beyond. You will work closely with your peers, both in day-to-day operations as well as planning the coordination and execution of larger IT projects:

- Find opportunities to improve processes and build solutions to solve business challenges

This role is the primary leader of support for the organization, responding to the daily and future IT needs of the company, including but not limited to:

- Primary Administrator of all networking layers for switching & routing as well as cloud connectivity (VLANs, VPN, SD-WAN, Wi-Fi, Failovers & Firewall configurations)
- Primary Administrator of our Domain Controller environment (AD, DNS, Group Policy)
- Primary Administrator of our multi database environment
- Managing the patch management process for servers, systems, and software (RMM Admin)
- Identifying and addressing security gaps or workarounds and remediate accordingly
- Responding to breakdowns including travelling to business sites to address IT issues
- Monitoring, responding, actioning of cyber security threats, vulnerabilities, and alerts
- Investigating, diagnosing, and solving computer software and hardware
- Lead IT asset management
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Planning and undertaking scheduled maintenance and upgrades
- Mandatory On-Call IT support rotation
- Manage the onboard and off-boarding of employees, contractors, and vendors

**About you**:

- You’re an accomplished IT professional with a proven track record in managing complex IT operations in a dynamic environment
- You’re a self-starter with a high work ethic that thrives in fast-paced environments, where you can leverage your technical prowess and business acumen to align IT initiatives with organizational goals
- You think outside the box and can be innovative and resourceful; able to discern key aspects of a problem and address them at an early stage
- You thrive working independently as well as within a small group of versatile IT professionals
- Able to effectively manage time and work with multiple or changing priorities
- Ability to sit, stand and operate office equipment
- Willingness to work unsociable hours to cover business operating hours support or maintenance

**Need to have**:
Experience and Certifications
- Completed at minimum a Bachelor’s in Computer Science, Information Technology, or related field
- 5+ years of proven experience in IT operations management
- 5+ years of proven experience in retail environments showing increased responsibilities throughout your career
- 5+ years of proven experience working with retail technologies including POS Systems, Ordering Systems & Inventory Systems
- 5+ years of proven experience in administering cloud native architectures such as GCP, Azure, AWS
- Strong understanding and working knowledge of MS Active Directory, Exchange, and DNS technologies
- Working experience leading Service Desk and Incident Management ticketing systems
- Certifications, education or working experience in ITIL, ITSM and PMO frameworks
- Working experience with endpoint management systems (inTune, autopilot, endpoint manager)
- Working experience providing end-user support in on-call rotation
- Deep knowledge of IT security concepts, practices, and compliance standards, with the ability to implement and enforce robust security protocols to safeguard data and systems

Skills & Abilities
- Customer Focus: Strong customer orientation and commitment to delivering high-quality services and support to internal stakeholders, ensuring their needs are met effectively and efficiently
- Strategic Planning: Ability to develop and implement strategic plans for IT operations, aligning technology initiatives with business objectives and driving continuous improv

  • Account Manager

    4 days ago

    Burlington, Ontario, Canada Outsource IT Full time

    DescriptionThe Accounts Manager is to operate as the primary relationship holder within the assigned accounts. The Accounts Manager performs the sales function for major projects and solutions as well as ensure appropriate sales engagement with the client.Responsibilities Generate netnew client opportunities through various lead generating methods Further,...

  • Account Manager

    2 months ago

    Burlington, Canada Outsource IT Full time

    **Description** The Accounts Manager is to operate as the primary relationship holder within the assigned accounts. The Accounts Manager performs the sales function for major projects and solutions as well as ensure appropriate sales engagement with the client. **Responsibilities** - Generate net-new client opportunities through various lead generating...

  • Store Manager

    3 weeks ago

    Burlington, Canada Call It Spring Full time

    **Call It Spring is seeking a Store Manager - Mapleview location, please send in your resume!** JOB SUMMARY Reporting to the District Sales Manager, and various Head Office departments, the Store Manager is responsible for the profitable operation of one store. Embodying the ALDO Group’s values of integrity, love and respect, the Store Manager acts as a...

  • Store Manager

    2 weeks ago

    Burlington, Canada Call It Spring Full time

    **Call It Spring is seeking a Store Manager - Mapleview location, please send in your resume!** JOB SUMMARY Reporting to the District Sales Manager, and various Head Office departments, the Store Manager is responsible for the profitable operation of one store. Embodying the ALDO Group’s values of integrity, love and respect, the Store Manager acts as a...

  • Portfolio Management Associate

    2 days ago

    Burlington, Canada Mandeville Operations Management Inc. Full time

    **Essential Functions**: - Assist the CIO supervising the managed account platforms, including Portfolio Manager program, Public SMA program and Private SMA program. - Conduct managed account reviews and provided detailed reporting and risk management follow-up to the CIO and interaction with Mandeville’s licensed Portfolio Managers. - Prepare Managed...

  • Operations Manager

    3 weeks ago

    Burlington, Canada ZOOK Full time

    **Job Summary**: The Operations Manager is responsible for ensuring the smooth running of all operational elements of ZOOK Metal Business Unit Burlington facility. This includes the cohesive teamwork of personnel, development and implementation of systems and the leadership of internal operations. The Operations Manager is responsible for creating a...

  • Operations Manager

    4 days ago

    Burlington, Canada ZOOK Full time

    **Job Summary**: The Operations Manager is responsible for ensuring the smooth running of all operational elements of ZOOK Metal Business Unit Burlington facility. This includes the cohesive teamwork of personnel, development and implementation of systems and the leadership of internal operations. The Operations Manager is responsible for creating a...

  • Operations Manager

    6 days ago

    Burlington, Canada T4POWER Full time

    **Operation Manager, Burlington** The Operations Manager will be responsible for ensuring the efficient flow of the day-to-day operation of Tandet Dedicated Inc. while focusing on key targets, customer satisfaction and profitability. Reporting to the General Manager. **Responsibilities**: - Establish and maintain business standards for accuracy,...

  • Operations Manager

    2 weeks ago

    Burlington, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Operations...

  • Operations Manager

    2 months ago

    Burlington, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Operations...

  • Operations Manager

    3 weeks ago

    Burlington, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Operations...

  • Account Manager

    2 months ago

    Burlington, Canada Outsource IT Full time

    **Description** The Account Manager is the primary relationship holder within assigned accounts. The Account Manager performs the sales function for major projects and ongoing IT services within the account. **Responsibilities** - Generate net-new client opportunities through various lead generating methods (supported by marketing) - Further, entrench into...

  • Manager, IT Operations

    4 days ago

    Burlington, Canada Cogeco Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: **Responsibilities**: -...

  • Operations Manager

    5 days ago

    Burlington, Ontario, Canada InnovaCare Health Inc. Full time

    InnovaCare Management Services Company, LLC Job Summary An operations manager ensures that healthcare facilities run smoothly and offer high-quality healthcare to every patient. Essential Job Functions Administrative duties such as keeping inventory of medical equipment and supplies, setting staff schedules, updating, and maintaining patient records,...

  • Manager, IT Operations

    4 days ago

    Burlington, Ontario, Canada Cogeco Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections.Each employee is a part of what makes us unique on the market: agile and dedicated.Time Type:RegularJob Description:Responsibilities: Provide...

  • Operations Manager

    2 months ago

    Burlington, Canada Bad Axe Throwing Full time

    **About Us**: We’re the world’s largest urban axe throwing company that offers fun experiences to large groups. We are seeking an upbeat, organized and detail oriented professional to join our corporate team! The Operations Manager must love people and processes! **What We Will Provide**: - A paid training program that will give you all the skills...

  • Operations Manager

    2 weeks ago

    Burlington, Canada Bad Axe Throwing Full time

    **About Us**: We’re the world’s largest urban axe throwing company that offers fun experiences to large groups. We are seeking an upbeat, organized and detail oriented professional to join our corporate team! The Operations Manager must love people and processes! **What We Will Provide**: - A paid training program that will give you all the skills...

  • Operations Manager

    3 weeks ago

    Burlington, Canada Calian Full time

    For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world...

  • Operations Manager

    6 days ago

    Burlington, Canada Grantek Systems Integration Full time

    **Company Description** From concept to design to execution, be part of the team that gets everyday products to people.** Do you want to have an impact on creating products from today’s top brands? Does having a company care about your career today and into the future motivate you? Does an environment where your opinions matter excites you? Do you thrive...

  • Operations Manager

    5 days ago

    Burlington, Ontario, Canada Reliance Home Comfort Full time

    Find Your Limitless with RelianceBy joining Reliance as an Service Manager, you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and...