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Cisco Voice Level 3 engineer

4 months ago

Montréal QC, Canada TekWissen ® Full time

Position: Cisco Voice Level 3 engineer Location: Montreal, QC, H3A 2A6Duration: 12 Months Job Type: Contract Work Type: OnsiteShift: 8:00am to 5:00pm Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking Job Description: Duties in scope Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express Active participation in the upgrade of the above mentitoned systems to version 14.1, incl. planning, upgrading and testing before August 2024 Active participating in the planning for upgrading to version 15 for the above systems Level 3 troublshooting of those systems Working with the vendor Cisco in case of issues Documenting and/or updating documenation of the above Cisco video server configuration/maintenance (VCS and Expressway) Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of Oracle Session Border Controller(SBC) and Oracle Enterprise Communication Broker (ECB) Oracle Enterprise Operations Monitor Integration of PSTN telephone with TEAMS Vitec (formerly Exterity) IPTV solution Key Competencies Strong team player Strong communication and documentation skills At least 5 years experience as a level 3 engineer in the above mentioned products Can work independently Skills, Knowledge and Experience Indepth knowledge of Cisco Voice infrastructure, incl. Voice Gatewyas Indepth knowledge of Cisco Callmanager, esp. version 12 and above Good working knowledge of Unity and UCCx Working knowledge of Oracle SBC and ECB preferable Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints TekWissen® Group is an equal opportunity employer supporting workforce diversity.