Sales Team Manager

4 days ago

Peterborough, Canada Sja's West Full time

We are seeking a Sales Specialist & Coach to join our busy team providing exceptional service to our customers. Reporting to the Head Of Customer Service the Sales Specialist and Coach will lead, manage, motivate and coach a team of Sales Executives to achieve our financial targets whilst delivering excellent service to our customers.

Location - The potential base location of the role is Stockport and Peterborough

We are seeking a Sales Team Manager & Coach to join our busy team providing exceptional service to our customers. Reporting to the Head Of Customer Service the Sales Team Manager and Coach will lead, manage, motivate and coach a team of Sales Executives to achieve our financial targets whilst delivering excellent service to our customers. Working across the various customer facing teams you will develop and enhance our customers journey to deliver a consistent, quality and best in class service during all interactions. Developing our people and promoting continual improvement will be a key part of this role as will maximising opportunities to upsell and cross sell in a way which respects our brand.

We pride ourselves on being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

  • Competitive salary and pension scheme
  • 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
  • Cycle to work scheme
  • Electric Vehicle Scheme
  • Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
  • Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

  • Significant experience of working in a customer service and sales environment including coaching teams and managing performance
  • Experience of consultative selling and building sustainable relationships by adding value through cross selling and up selling techniques
  • Experience of working in a multi-channel and multi product operation
  • Excellent interpersonal skills with the ability to communicate effectively and build positive and mutually beneficial relationships.
  • Ability to analyse data and produce reports to make sound business decisions.

About the Role

  • Provide an effective and proactive account management service for customers ensuring continuous improvement and achievement of SLAs and financial targets
  • Develop SLAs, KPIs and management reports
  • Develop, support and coach customer journeys which deliver a consistent, quality and best in class service to customers
  • Identify, plan and carry out team training and coaching to support development of individuals encouraging/promoting a “Can Do” culture. Ensure teams are fully trained and competent discussing all products and services.
  • Comprehensively understand our products, services and marketing campaigns to meet our customer’s individual needs and identify opportunities for cross selling & up selling

About Us

This is a fantastic opportunity to join a team of over 1,200 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. You will be part of the Community Engagement Network whose purpose is to build a community first aid movement and its support enabling millions more to become first aid confident and to save lives. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them.

Find out more about us, including our new Ask Me campaign, atwww.sja.org.uk

If you are a current St John Ambulance employee, please apply here:Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please follow the link.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including MultiCultural, Disability and Accessibility, Pride, Family and Carers, Armed Forcesand Women’s groups. We do nottolerate any form ofdiscriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equity, diversity and inclusion.

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