Security And Ohs Manager

Job Overview

Reporting to the Reginal General Manager, the Security and OHS Manager is responsible for Casino Security “Policies and Procedures”, ensuring adherence to AGLC “Terms and Conditions”, Casino “Risk Management” objectives and important aspects of Occupational Health & Safety- in a multi-department location that includes an AGLC presence and public patronage- while managing a security team over 24/7 shift schedules. This role ensures that industry standards in both security and safety are exceeded.

Responsibilities and Duties

Security Team Management

· Ensures all staff are cognizant of arrest, detention and search procedures and limitations.

· Proactively mentors and grows staff with training, guidance and engagement to ensure all aspects of the department’s operations and requirements are met.

· Responsible for the full life cycle of team members, including but not limited to- selection, training/development, discipline, certification, etc.

· Ensure all staff members maintain high levels of professionalism, collaboration and customer service.

· Maintains team payroll, develops and manages efficient labour schedules.

Location Security Management

· Administrator of Casino access control systems and electronic key-lock up.

· Oversees and manages Casino staff and patron identification standards, procedures, final dispositions and visual record, including but not limited to:

o Staff photo library

o Department-banned persons

· Responsible for all departmental purchasing and administration thereof.

· Ensures all security systems and equipment are maintained in good working order and recommend any upgrades required.

· Maintains Casino alarm systems and responses, emergency medical services and supplies.

· Ensures safe storage and transfer of:

o Money and chips while on floor

o Cash in cages, vaults, etc.

o Cards, dice and chips.

Emergency Response, Reporting and Liability Management

· Responsible for Casino’s Emergency Response Plan (ERP).

· Continuously develops and improves safety programs and acquires materials for Casino staff and public.

· Conducts all internal criminal and liability investigations and may collaborate with other departments as necessary.

· Responsible for maintaining best in class standards for all internal security reporting systems.

· Ensures incident reports are completed in a comprehensive manner.

· Responsible for Casino liability mitigation, in conjunction with other departmental stakeholders.

· Works with insurance claims adjudicators/investigators and legal representatives on Casino litigation matters.

AGLC Relationship Leadership

· Act as the primary security contact with AGLC.

· Develops and maintains good working relationships with AGLC.

· Ensures all staff are trained, maintain required certifications and meet all AGLC standards, and in good standing.

· Responsible for the security and access control to the AGLC in-house server room.

· Conducts security reviews and/or inspections in collaboration with AGLC inspectors and ensures the required follow-up actions are implemented, and reviews or inspections are concluded to the satisfaction of AGLC.

· Ensures all AGLC reporting requirement are met, such as but not limited to:

o Anti-Money Laundering (AML)

o Self-Exclusion (SE) re-entries

· Functions as the Self Exclusion (SE) administrator of the Casino.

· Responsible for the overall in-house management and implementation of AGLC’s Self-Exclusion program.

Occupational Health & Safety (OHS) Leadership

· Act as part of local OHS leadership knowledge base.

· Maintain a strong knowledge of Alberta Occupational Health and Safety requirements.

· Proactively advise local leadership of observable concerns and provide reasonable solutions.

· Actively participate in the development, maintenance and adaptation of the Workplace OHS Handbook/Guide.

· Act as liaison between the Casino and Occupational Health & Safety.

· Collaborate with Human Resources, Security and departments (as necessary) to address, resolve and mitigate incidents, concerns or events.

· Lead and develop the on-site OHS Committee

o Participating and leading in OHS Committee scheduled meetings.

o Collaborating with Committee Members to complete scheduled or ad hoc worksite inspections.

· Through acquired expertise, support and guide OHS Committee for completion and review of annual Job Hazard Assessment reviews, in collaboration with Human Resources.

· Assisting and supporting, as necessary or directed, off-site OHS Committees within our organization.

· Participating and collaborating on WCB investigations, through incident reporting information, incident location review, as directed and in collaboration with Human Resources.

· Develop and present OHS training sessions for general or targeted employee groups.

Audit and Inspection Adherence

· Conducts scheduled emergency equipment audits, correcting all deficiencies.

· Conducts scheduled general safety inspections, collaborating with Occupational Health &Safety Committee when necessary, and ensuring corrective actions and measures are completed.

Internal and External Relationship Fostering

· Develops and maintains good external relations with Emergency Services (Fire/Police/EMS).

· Develops good working relationships with all Casino departments and staff.

· Supports Casino team building and positive workplace initiatives.

· Provides support to Casino management teams as needed regarding security, health and safety, workplace injury incidents, etc.

· Other duties as required.

Education and Experience

· Successful completion of Post-Secondary education, or equivalent.

· Minimum five (5) years of experience in the role of supervisor or manager in a security department.

o Experience in the Casino industry is an asset.

o Experience with entertainment or hospitality-based industries, with age restrictive access is an asset.

o Experience in law enforcement is an asset.

· Minimum five (5) years experience in non-physical conflict resolution or de-escalation conflict resolution required.

· Health & Safety Management Course diploma or certification.

· Minimum two (2) years of experience in health and safety.

o Experience with WCB claims management is an asset.

o Experience with OHS Committee development is an asset.

· Loss prevention experience considered to be an asset.

· Intermediate experience with Microsoft Office, Word, Excel and PowerPoint.

· Minimum five (5) years experience in managing multicultural workforce.

Certifications and Requirements

· Excellent English language verbal and written communication skills.

o Additional verbal language fluency considered an asset.

· Required to work flexible schedule- including days, afternoon, evenings, weekends, graveyards and holidays.

· Pressure Point and Control Tactics (PPCT) certification is an asset.

· Clear Criminal Record Check

· Valid, unrestricted Alberta Driver’s License

· AGLC Gaming Registration Number

· AGLC Certifications:

o ProTect

o ProServe

o Reelfacts

o AGLC Deal Us in Phase 1 & 2

o Anti-Money Laundering (AML)

· Standard Level First Aid Level C with AED

· Canadian Registered Safety Professional (CRSP) designation or working toward- is an asset.

· Alberta Security License is considered an asset

· Required to be knowledgeable of the AGLC Terms & Conditions, Operating Guidelines and clearly be able to explain operating house rules to guests and employees.

Skills and Abilities

· Ability to lead teams on a 24 hour a day, seven (7) day a week basis.

· Demonstratable track record of collaborating with multiple different departments to achieve positive outcomes.

· Proven ability to train, develop and mentor team members over multiple shifts required.

· Extremely professional, tactful and courteous when responding to guest needs, regardless of their behaviours.

· Driven by integrity, transparency and respect.

· Ability to respond to urgent or emergency situations in a calm manner and act as an authority figure.

Work Conditions and Physical Requirements:

· Walk/stand/sit – Must be able to walk/stand/sit throughout much of the shift throughout all outlets of the Casino.

· Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.

· Occasional kneeling, pushing, and pulling.

· Occasional ascending or descending ladders, stairs, and ramps.

· Frequent lifting and carrying up to 50 lbs.

· Works in an indoor, fast-paced environment.

· Advanced attention to detail and work under pressure.

· Ability to restrain individuals and/or be involved in physical altercations.