Associate, Learning and Development Consultant

3 weeks ago

Old Toronto, Canada The Institute for Performance and Learning Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Learning and Development (L&D) Consultant’s purpose is to create and enable employees to acquire deep expertise within the therapeutic areas they are responsible for, in a manner that is engaging, efficient, and anchored in the realities of the Canadian Healthcare landscape. Additionally, they are responsible for helping employees to embrace and improve capabilities that will lead to improved customer experiences.

The role of the L&D Consultant requires deep expertise in relevant therapeutic areas, possibly including diabetes, obesity, and cardio-metabolic health. The role requires an experienced individual to influence and work with internal cross-functional partners such as marketing, medical, and sales.

The successful candidate will help shape strategic learning direction for new brands and existing assets. In addition, the experience and passion this person brings to the role will create an environment where learning solutions empower people and impact business results. The candidate will be proficient in presentation and facilitation skills that optimize the transfer of knowledge to adult learners.

Main areas of Responsibility:

  1. Act as Business Partner by building and sustaining valued partnerships:
    Leverage effective relationships with key business partners in marketing, sales, and medical to identify gaps and desired learning outcomes, that inform the delivery of appropriate training resources to the sales force.
    Strategically consult and collaborate to advise how learning solutions will drive business outcomes.
    Leverage resources to enhance value to business partners.
    Work collaboratively with other members of the Learning and Development and sales management teams.
  2. Training:
    Provide initial and ongoing training of the sales force on foundational skills and knowledge.
    Collaborate with sales leaders, to support disease state knowledge needs and development of prioritized capabilities/skills.
    Conduct field visits with field sales to provide coaching and assess training needs.
  3. Learning Solutions:
    Use Adult Learning, Blended Learning, and Modern Learning Principles to:
    Perform needs and gap assessments and make recommendations for appropriate learning interventions.
    Design, develop, and implement sales training to build clinical confidence and product knowledge.
    Evaluate and consistently update learning programs and content.
    Create annual brand learning plans to support learning activities throughout the year.
    Facilitate training programs for the sales force.
    Develop sales training materials for clinical confidence and product training.
  4. Business Ownership and Accountability:
    Demonstrate knowledge of disease state, product portfolio, and therapeutic options.
    Demonstrate knowledge of drive improvements in omni-channel optimization and services/solutions.
    Maintain up-to-date knowledge of local selling environment, marketplace trends, and affiliate/business unit objectives.
    Establish and ensure consistent use of processes and tools to manage projects and demonstrate strong prioritization skills.
    Develop content for launch readiness in compliance with local label and business needs.

Basic Requirements:

  1. Bachelor’s Degree
  2. Minimum of 3 years sales experience, preferably in Diabetes or cardio-metabolic health
  3. Experience and passion for customer-centric selling approach/philosophy
  4. Excellent facilitation & communication skills, both written and verbal
  5. Bilingualism (French and English) is an important asset
  6. Ability to connect with a broad range of audiences and ability to leverage use of virtual training platforms
  7. Experience working within or knowledge of the relevant therapeutic area.
  8. Highly skilled in project management and Microsoft Office tools – Excel, PPT, Word, Teams etc.
  9. Important traits: Learning agility, autonomy, optimism, resilience, passion for work, adaptability, desire for achievement
  10. Strong influence, communication, and networking skills to build relationships with cross-functional leadership and peers
  11. High energy, drive, and enthusiasm towards delivering excellence in capability work and experiences
  12. Proven decision-making and critical thinking skills to help guide strategic and tactical planning.
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