Director, Information Technology

Who are we?

IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to more than 21,000 personal and business members, whether online, by mobile or in branch at its eight locations in the Greater Toronto Area. To learn more, visit www.icsavings.ca.

Job Overview

As the Director of Information Technology, you will be responsible for managing the relationships, performance, and contractual agreements with third-party IT service providers. With strong vendor management skills and knowledge of IT infrastructure, applications, and security standards you will enhance the information and technology of the credit union. As the technology leader, you will oversee cyber security for the credit union safeguarding the assets of the credit union and its members. Working collaboratively with the leadership team you will contribute to the planning, execution, and success of information technology strategies ensuring alignment with business objectives while optimizing resources and delivering the transformation and modernization of IT services. You will be supported in your endeavors and will direct the relationship for both the managed services and managed security services providers.

What You’ll Be Doing

• As the primary point of contact for the third-party providers, you will facilitate regular meetings with the providers and communicate the organization’s needs.
• Monitor the third-party providers’ performance through regular reviews, audits, and measure performance against set metrics to ensure adherence to contractual obligations.
• Ensure the third-party IT providers comply with industry regulations, security standards, and internal policies.
• Report the third-party providers’ performance, risks, and issues to senior management.
• Establish and oversee the IT budget, including accurately forecasting financial needs and budget adherence. Manage the budget for the IT third-party providers, monitor expenses and identify cost savings opportunities.
• As the technical expert you are responsible for managing the IT infrastructure, cyber security, enterprise applications, and helpdesk operations.
• Manage the credit union’s information security program including cyber security, internet, software updates, and incident responses.
• Oversee the introduction of new technology services/service providers by collaborating with all departments. Partner with functional leaders to understand and translate their needs into technical solutions. Collaborate with senior leadership to identify and prioritize technology initiatives to enhance business performance.
• Make recommendations on IT products, services, protocols, and standards in support of all infrastructure procurement and development efforts that will enhance infrastructure security and flexibility, while at the same time ensuring cost effectiveness.
• In connection with the business owners, develop and execute a comprehensive Information Technology Strategy and an Annual Plan to achieve defined business goals and future requirements.
• Direct and coach the Technical Support Analyst. Develop performance standards and motivate Analyst to achieve or exceed performance standards.
• Support and contribute to our digital transformation journey.
• Stay updated on emerging technologies and trends that will enhance security and service delivery for the credit union.
• Maintain and implement approved policies and procedures, and practices for technology operations with all stakeholders. Ensure policies, systems, and procedures adhere to applicable laws, contractual obligations, and established security protocols.
• Drive innovation by staying abreast of emerging technologies and industry trends to ensure the credit union leverages the most effective and secure information and technology solutions.
• Establish KPI and metrics to monitor effectiveness of IT services.

What We’re Looking For

The ideal candidate will have:

• Bachelor’s degree in information technology/management, computer science or related discipline.
• You have a comprehensive understanding of Information Technology and experience implementing best practices to ensure security management in the financial services industry.
• Understanding of the financial services industry, their organizational makeup, and the unique positions they often require. Direct credit union experience preferred.
• Minimum 7 years of progressive IT experience in a Credit Union or other Financial Services environment.
• Minimum two (2) years of people management experience with strong leadership skills and ability to develop and maintain a high level of employee engagement.
• Proven experience in managing third-party IT services and vendor relationships.
• Thorough understanding of Information Systems and Technology practices and procedures.
• You bring demonstrated experience with advising and influencing various stakeholders, including senior leadership.
• Strong integrity and professionalism with ability to maintain confidentiality, manage highly sensitive information and exercise sound judgment in problem resolution.
• Excellent communication skills - written and verbal.
• Valid driver’s license and access to reliable vehicle.

Working Conditions / Physical Effort

• Professional, team-oriented office environment.
• Standard corporate hours; ability to work extended hours as required.
• The physical demands are those that must be met by being able to successfully perform the essential functions of the role such as sitting, standing, talking, regular use of computer and phone, driving. Occasionally, moving items up to 25 pounds in weight (e.g. IT equipment) may be required.

How to Apply

If you think you have what it takes to be a successful member of our team, please forward your resumé.

At IC Savings, we are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process. All submissions are confidential.

IC Savings has implemented Covid-19 vaccination policy, requesting all employees, including new hires, to be fully vaccinated. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code, and the Company will provide suitable accommodation, whenever possible, to individuals who cannot be vaccinated due to disability or other grounds protected by the Code.

We thank you in advance for taking the time to review our posting. If you have been selected for an interview, we will be in touch.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Etobicoke, ON M9B 1B2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (required)

Experience:

• progressive Information Technology: 7 years (required)
• people management: 2 years (required)
• financial services, preferably credit union: 7 years (required)

Work Location: In person