Analyst, Fraud Controls

3 weeks ago

Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

Analyst, Fraud Controls - Bilingual page is loaded Analyst, Fraud Controls - Bilingual Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2408090

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of the Fraud team, you’ll work in a fast-paced Contact Centre where you’ll make a meaningful difference in our clients’ lives. As a Analyst, Fraud Controls, you’ll monitor client transactions and provide a wonderful client experience while mitigating fraud losses. You will identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity. You’re flexible to work our contact Centre hours which may include evenings and weekends.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent @ Home Program Requirements

  • Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
  • Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you’ll succeed

  • Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.

  • Teamwork - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigations, reach resolutions, and share best practices.

  • Data collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.

  • Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.

  • Efficiency - Understand that the client’s time is valuable and effectivelycomplete client requests.Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who you are

  • You can demonstrate experience in COINS/ECIF, PRM, RCM, Netquery and Webview.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Customer Experience (CX), Fraud Investigations, Fraud Monitoring, Group Problem Solving, Reporting and Analysis

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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