Virtual Facilitator

1 month ago

Toronto ON, Canada PSD Citywide Full time

About PSD Citywide PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

PSD’s service areas are configured to meet three essential needs for governments: policy research and analysis, high-performance technology, and credible data. Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs and processes for better corporate outcomes.

As we continue to grow, PSD Citywide is looking to add a dynamic Training Specialist to our Implementation team. This is a Full Time Remote based role within Canada.

As a Training Specialist, you will be responsible for designing, developing, and delivering training programs to PSD Citywide clients, ensuring they have a comprehensive understanding of our software products. The ideal candidate will possess excellent communication skills, in-depth knowledge of software applications, and the ability to facilitate engaging and effective training sessions.

Develop and deliver training programs for end-users, administrators, and other stakeholders on our software products.
Design and update training materials, including manuals, presentations, and online resources, to ensure relevance and effectiveness.
Conduct comprehensive internal training programs for employees on the effective use of our software products.
Collaborate with the product development team to stay current on software updates and new features, incorporating this information into training programs.
Conduct needs assessments to identify training requirements and customize programs accordingly.
Provide one-on-one or group training sessions, either in person or through virtual platforms, to accommodate diverse learning styles and preferences.
Evaluate the effectiveness of training sessions through participant feedback and assessment results, making adjustments as needed.
Ensure that client facing user guides and internal training materials are up to date.
Maintain current knowledge of industry trends and training best practices to continuously improve training programs.
Collaborate with the sales and customer support teams to address customer training needs and contribute to customer success.
Bachelor's degree in Computer Science, Information Technology, or a related field.
~3-5 years experience as a Software Trainer or similar role.
~ Strong knowledge of the general function of software applications.
~ Excellent communication and presentation skills, with the ability to convey technical information in a clear and understandable manner.
~ Experience with instructional design and adult learning methods.
~ Familiarity with different training methods and techniques, both in-person and virtual.
~ Certification in training or instructional design is considered an asset.
~ Experience with modern training tools including video editors, AI training video generation, Learning Management Systems, Knowledge Base Management systems such as Talent LMS and Happy Fox.


Recruitment Process
We strive to provide a quick recruitment process, but to find the right candidate for the job the process may take up to a month to complete. Phone Interview
Virtual Interview
Candidates invited to a Virtual Interview will meet with the Hiring Manager and one member of the People & Culture team. Relocation Assistance Program
Social and Charity events and initiatives

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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