Virtual Training Specialist

3 days ago

Toronto ON, Canada MSH Americas - Diot-Siaci Group Full time

You will have responsibility is to deliver, design and develop incredibly engaging training that will stimulate trainees as well as create other training assets to help keep the knowledge alive. Training will be focused on customer service, operational procedures and internal systems. The Training Specialist will ensure the learning content and associated activities are current and accurate as well as delivered effectively.

Liaise with managers to determine training needs and schedule training sessions
Update and maintain training materials, policies, procedures, and manuals as well as assist in the preparation and distribution of training documentation and other support materials.
Conduct seminars, workshops, individual training sessions etc.
Create course catalogues and draft training communications, reports, and statistical summaries.
Keep attendance and other training records.
Work to keep training programs vibrant and entertaining in order to engage employees and trainees.
Provide online and conference call training session for offsite employees.
Prepares hard copy training materials and presentations for employees and with the approval of management.
Create monitoring strategies to ensure that employees are performing job duties according to training.
Deliver in office and virtual training programs ensuring that learning objectives are fully achieved.
Support department projects and identify ways to enhance training effectiveness.
Develop ongoing training plan for post launch including training curriculum, training courses, recommended training environment, audience analysis and delivery approach by audience
Responsible for design and development of training required to support Client Solution Officers, including learning objectives, understanding Service Centre needs, and determining required support material and systems training
Post-secondary education in a related field (Adult Education, Training, Human Resources, or Business) or a combination of education and experience
~2 years of experience in a training role in a world-class customer service environment.
~ Strong training, presentation, facilitation and interpersonal communication skills
~ Knowledge of MS Office Suite including PowerPoint for the purpose of producing training materials and presentations.
~ Previous instructional design experience is considered an asset


Wellness account
A work environment that embraces diversity and promotes inclusivity.
MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.

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