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Vice President, Client Management, Merchant Services Canada, GMNS
2 months ago
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Responsibilities:
- Reporting to the Vice President/General Manager, Merchant Services Canada, the Vice President of Client Management will be a key member of the Merchant Services leadership team in Canada. This position is responsible for the ongoing Growth and Development of existing Merchant Relationships and Strategies across all segments of American Express Merchants.
- He/She will also have responsibility for driving satisfaction and delivering value to all segmentations of Merchants and for expanding locations in force across all existing merchant relationships. The incumbent will lead a National Team of approximately 28 business development professionals.
- Develop profitable growth and revenue acceleration strategies, aligned to coverage needs and Global Merchant Services growth goals:
- Drive aggressive top-line growth across all segments
- Develop Client specific solutions leveraging American Express assets and evolving/improving channel profitability
- Drive Active Locations In Force Strategies across our Merchant Partners to ensure activation of Welcome Acceptance of American Express.
- Expand Locations In Force coverage through existing merchants.
- Drive Digital, On-line and In App strategies with Merchant Segments.
- Develop and drive Merchant Satisfaction (Net Promoter Score) strategies across all Merchant Segments.
- Lead Strategic Partnership with other American Express Business Units to drive Merchant Satisfaction and Retention.
- Continually analyze and assess market trends and competition in the industry in order to provide market leading perspectives to effectively develop and promote growth.
- Develop senior level client, partner, and industry relationships.
- Be a thought leader and subject matter expert across emerging payment models
- Recruit, attract and develop a high-performance team.
- Strong Payments Acumen including experience with digital landscape and growth strategies.
- 8+ years of experience in Client Management/Sales/Partner Management.
- Must be highly customer focused with proven ability to establish deep, profitable and long-lasting relationships.
- Proven ability to develop, motivate and empower a high performing virtual team.
- Demonstrated strategic thought leadership, superior ability to identify opportunities, develop innovative business solutions and execute to meet marketing, financial and operational objectives.
- Strong record in driving results, prioritizing opportunities and managing multiple priorities in a dynamic fast paced environment.
- Exceptional negotiation skills and the ability to lead and influence internal and external business partners.
- Strong financial acumen, ability to negotiate complex and profitable agreements and demonstrate Amex Brand Value.
- Ability to communicate in a persuasive and compelling manner.
- Proven ability to collaborate and influence with internal and external partners, and the ability to own and drive change within an organization.
- Deep analytical skills. Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.
- Must possess a strong sense of urgency and the ability to communicate that across all stakeholders while building and nurturing relationships.
