Customer experience associate

4 weeks ago

New Minas, Canada TD Full time

Lieu de travail: Canada

Horaire: 15

Secteur d’activité: Services bancaires personnels et commerciaux

Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste:

Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.

This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

KEY ACCOUNTABILITIESCUSTOMER
  1. Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
  2. Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
  3. Assist with responding and resolving customer concerns, escalating when necessary.
  4. Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
SHAREHOLDER
  1. Support the achievement of business objectives by supporting advice goals.
  2. Promote products, advice, services and banking capabilities.
  3. Understand and apply operating policies and procedures.
  4. Contribute to business objectives for Operational Excellence.
  5. Support the timely and accurate completion of business processes and procedures.
  6. Escalate non-standard or high-risk transactions / activities as necessary.
  7. Support and participate in process improvement opportunities.
  8. Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
  9. Be knowledgeable of and comply with Bank Code of Conduct.
EMPLOYEE / TEAM
  1. Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
  2. Support the team by continuously developing knowledge in own area.
  3. Participate in personal performance management and development activities, including cross training within own team.
  4. Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
  5. Contribute to a fair, positive and equitable environment that supports a diverse workforce.
  6. Act as a brand champion for your business area/function and the bank, both internally and/or externally.
BREADTH & DEPTH
  1. Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.
  2. Requires a broad knowledge regarding basic product suite of business supported.
  3. Evaluates and recommends customer solutions from established options.
  4. Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others.
  5. Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion.
  6. Impacts team results through the quality of the services or information provided to customers.
  7. Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area.
  8. Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
  9. Requires working knowledge and skills developed through formal training or work experience.
  10. Generally reports to a Manager Customer Experience or Branch Manager.
EXPERIENCE & EDUCATION
  1. High School diploma and/or
  2. 1+ years of relevant experience.
  3. Post-Secondary or Undergraduate degree (in related field) preferred.

À propos de nous :

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

Nous avons hâte d’avoir de vos nouvelles

#J-18808-Ljbffr

  • Customer Service Associate

    4 months ago

    New Minas, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Retail Store Associate

    3 days ago

    New Minas, Nova Scotia, Canada Savers Full time

    About UsSavers is a leading for-profit thrift operator in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where second-hand is second nature.Our MissionWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items...

  • Retail Store Associate

    3 days ago

    New Minas, Nova Scotia, Canada Savers Full time

    About UsSavers is a leading for-profit thrift operator in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where second-hand is second nature.Our MissionWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items...

  • Customer Service Associate

    2 months ago

    New Minas, Canada Savers Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    2 months ago

    New Minas, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Experience Front End Assistant Manager

    4 months ago

    New Minas, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...

  • Omni Customer Fulfillment Associate

    4 months ago

    New Minas, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    1 month ago

    New Minas, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Omni Customer Fulfillment Associate

    4 weeks ago

    New Minas, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Associate

    3 months ago

    New Glasgow, Canada CBI Health Full time

    **This is a full time position in our CBI Health location in New Glasgow, NS.** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists,...

  • Customer Experience Coordinator

    5 months ago

    New Minas, Canada Bruce Hyundai Full time

    At Bruce Hyundai, we believe that exceptional customer experiences are the foundation of our success. We are a dynamic and forward-thinking Automotive company dedicated to delivering top-notch products/services while building lasting relationships with our valued customers. We are looking for a passionate and detail-oriented Customer Experience Coordinator...

  • Customer Experience Associate

    3 days ago

    New Westminster, British Columbia, Canada London Drugs Limited Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at London Drugs Limited. As an Omni-Channel Retail Specialist, you will play a critical role in supporting our constantly evolving business across our omni-channel store and eCommerce operations.Key ResponsibilitiesWork collaboratively with the...

  • Customer Experience Associate

    3 days ago

    New Westminster, British Columbia, Canada London Drugs Limited Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at London Drugs Limited. As an Omni-Channel Retail Specialist, you will play a critical role in supporting our constantly evolving business across our omni-channel store and eCommerce operations.Key ResponsibilitiesWork collaboratively with the...

  • Customer Experience Manager

    7 days ago

    New Minas, Nova Scotia, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our branch banking team. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, leading a team of service colleagues, and driving business results.Key ResponsibilitiesCustomer Service: Lead, coach, and proactively model exceptional...

  • Customer Experience Manager

    7 days ago

    New Minas, Nova Scotia, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our branch banking team. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, leading a team of service colleagues, and driving business results.Key ResponsibilitiesCustomer Service: Lead, coach, and proactively model exceptional...

  • Manager, customer experience

    2 weeks ago

    New Minas, Canada TD Full time

    Lieu de travail: Medicine Hat, Alberta, CanadaHoraire: 37.5Secteur d’activité: Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec...

  • Manager, customer experience

    2 weeks ago

    New Minas, Canada TD Full time

    Lieu de travail: Medicine Hat, Alberta, CanadaHoraire: 37.5Secteur d’activité: Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec...

  • Customer Experience Associate

    7 days ago

    New Westminster, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:The Toronto-Dominion Bank (Canada) is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Experience Associate

    1 week ago

    New Westminster, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:The Toronto-Dominion Bank (Canada) is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Experience Associate

    5 days ago

    New Westminster, British Columbia, Canada London Drugs Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at London Drugs. As an Omni-Channel Retail Specialist, you will play a critical role in supporting our fast-paced retail environment and ensuring seamless customer experiences across our brick-and-mortar stores and online platforms.Key...