Customer Experience Manager

6 days ago


New Minas, Nova Scotia, Canada TD Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our branch banking team. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, leading a team of service colleagues, and driving business results.

Key Responsibilities
  • Customer Service: Lead, coach, and proactively model exceptional service at every customer interaction, ensuring a positive customer experience.
  • Team Leadership: Manage a team of service colleagues, providing coaching, feedback, and performance reviews to ensure high performance and compliance with policies and procedures.
  • Business Results: Drive business results by executing the branch LEI plan, supporting the execution of the branch advice plan, and leading the execution of the branch advice plan objectives.
  • Operational Management: Oversee day-to-day processes, transactions, and service activities, ensuring efficient and effective operations.
  • Communication: Collaborate with TD Partners to ensure all Branch Banking customers are serviced in the channel best suited to their needs.
Requirements
  • Education: Undergraduate degree
  • Experience: 3+ years of relevant experience in a leadership role
  • Skills: Advanced skills and expertise in a range of products and services, intermediate level of process management knowledge, and ability to lead and manage a team.
About TD

TD is a global leader in the financial services industry, representing the fifth bank in North America by number of branches. We are committed to helping our colleagues succeed in their personal and professional lives.



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