Solutions Delivery Manager
1 month ago
Company Overview
Hexagon Safety Infrastructure & Geospatial provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com. Hexagon Safety Infrastructure & Geospatial is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications. Hexagon's solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries. Hexagon (Nasdaq Stockholm: HEXA B) has more than 20,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.
Job Description
Are you a dedicated Leader with Experience Managing Professional Services in a Software environment?
If you have the demonstrated ability to lead a team of technical professionals, have excellent communication skills and want to work for an international organization recognized as the leader in its field, this may be the opportunity you have been waiting for
Hexagon’s Safety, Infrastructure & Geospatial (SIG) division is seeking a Solutions Delivery Manager to lead a technical team in providing project implementation services and pre-sales support to clients across North America. This position is open to applicants in Canada and the US and will consider qualified candidates working in a virtual, home office environment. Whether office, or home office based, candidates will be required to travel to client sites in Canada (pursuant to COVID-19 travel restrictions being relaxed or lifted).
Hexagon SIG is a professional sales and services team that provides map based solutions throughout North America for Local Government, Federal/Provincial Government, Public Safety and Security, Utility, Transportation, and Military markets.
We offer challenging work and a creative team environment where your opinion counts In addition to a competitive compensation and benefits package and a commitment to your personal & professional development, the company actively supports employee wellness, employee and family social activities as well as initiatives to improve the communities we live in.
Your Mission
Reporting to the Vice President Implementation Services, you will work closely with all levels of the organization to provide efficient and effective services throughout North America. Your experience in at least one of our markets (Transportation, Utilities, Public Safety, GIS, Military or Communications) will be required to be successful in the following key areas related to the support, implementation, consultation and training services for Intergraph’s applications:
- Resource Management (direct employee and contractor relationships) with respect to recruiting, selection, hiring, team building and individual development including performance management.
- Resource Planning including the management, coordination and scheduling of all projects, assigning team(s) to projects or clients (as required) in a timely manner in accordance with budget and specified client requirements.
- Working collaboratively with the VP Sales and the Account Managers to provide support for pre-sales and post-sales activities with preparation of custom demos, benchmarks, trade shows, product seminars and user group presentations.
- Work closely with Account Managers in performing needs analysis and responding to consulting and technical RFPs, RFQs and creating corresponding responses and SOWs in both official languages.
- Development of project plans and negotiation of contracts, in both official languages, related to professional services according to and following the existing Intergraph bid management process.
- Preparation and submission of input for annual budgets, strategic plans, monthly and annual forecasts.
- Continually monitor project status and oversee project status reporting and expenses/timesheet approvals in conjunction with ongoing business requirements and priorities.
- Track, monitor, and forecast services revenue for the east region.
Your Skills & Experience
- Bachelor or graduate degree in Engineering, Geomatics or Computer Science;
- Minimum of 5 years experience in managing technical teams within a small to medium sized organization (or division of larger organization);
- Excellent communications skills (written, spoken and presentation) in both English and French;
- Project Management experience for large to medium scale projects;
- Direct employment or consulting experience in at least one of the following markets: GIS, Transportation, Utilities, Public Safety, Military or Communications;
- High level of energy and commitment to the team focused on successfully meeting the objectives/targets;
- Strong interpersonal skills;
- Highly motivated self starter with the capability to take initiative;
Nice to Have
- Professional services revenue generation experience;
- Experience with Hexagon products, solutions and systems;
- PMP designation;
Hexagon's Safety, Infrastructure & Geospatial division is an equal opportunity employer, as such, please let us know if you require special accommodations during the selection & recruitment process and we will be happy to accommodate.
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