Manager SAP Solution Planning

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**:49546

**Job Category**:Information & Technology

**Division & Section**:Technology Services Division, Technology Services Delivery

**Work Location**:Metro Hall, 55 John St, Toronto, M5V 3C6

**Job Type & Duration**:Permanent Vacancy

**Salary**:$140,350.00 - $182,614.00, TM2289 and wage grade 9.

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 04-SEP-2024 to 25-SEP-2024

The City of Toronto is North America's fourth largest city and Canada's fourth largest government. Its population is highly diverse and multicultural. The City also has several agencies and corporations, including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which comprise the broader municipal organization.

Consistently ranked one of the world's most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities.

Toronto is a global technology, finance, film, music, culture, and innovation leader. It consistently ranks at the top of international rankings due to investments its government, residents, and businesses championed.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client-centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

- Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
- Deliver User-Centric Solutions: Provide enterprise-grade modern solutions focusing on user experience.
- Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
- Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As the Manager of SAP Solution Planning and Delivery, you will report directly to the Director of Enterprise Solution Services and be part of a Technology team responsible for the strategic delivery of SAP solutions. You will lead a team focused on the sustainment and modernization of ERP technologies, including ERP Central Component (ECC), Ariba, S4Hana, SuccessFactors, Manager Self-Service/Employee Self-Service (MSS/ESS), **SAP Extended Warehouse Management (EWM)**,** and other related products. Your role involves managing a technical team that provides support services and is responsible for developing, configuring, testing, and upgrading these Enterprise Resource Planning (ERP) technologies. Additionally, you will work closely with clients to prioritize work and collaborate extensively with vendors to ensure service level agreements (SLAs) are met. This role supports critical business capabilities and services for the City of Toronto, including finance systems, payroll, and procurement.

**Specific Responsibilities**:
**Strategy Development**
- Collaborate with SAP platform teams to strategically manage the sustainment and modernization of ERP technologies, including ECC, Ariba, S4Hana, SuccessFactors, MSS/ESS, warehouse management, and transportation products.
- Lead and coordinate SAP-related solutions planning, architecture, design, and development, ensuring alignment with overall technology and business priorities.
- Establish and enforce development standards, practices, and procedures with SAP platform teams to support the SAP Solution Planning and Delivery unit.
- Provide strategic guidance on SAP business processes and solution architecture, supporting IT governance on feasibility assessments and solution design.

**SAP Solution Management**:

- Work directly with SAP platform teams to implement tactical plans for developing, configuring, testing, and upgrading ERP technologies, providing expertise in technical areas to support technical staff in issue resolution.
- Monitor and assess the effectiveness of SAP solution delivery in collaboration with SAP platform teams, ensuring compliance with IT SLAs and performance metrics.
- Manage integrating SAP solutions with other systems and technologies to enhance service delivery and address immediate operational needs.

**Budget and Financial Management**:

- Develop, recommend, and administer the annual budget for the SAP Solution Planning and Delivery unit, ensuring expenditures are controlled within approved limits.
- Lead, contribute to, or support the budget process, including developing business cases, managing capital budgets, and overseeing the operating budget.
- Manage financial controls and compliance, including cost analysis, forecasting, and risk assessment for operational and project

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