Manager, Business Events

2 weeks ago

Niagara Falls, Canada Niagara Parks Commission Full time

Manager, Business Events (12 Month Contract)

Under the general supervision of the Senior Manager, Sales and within established NPC policies, procedures, and guidelines, contributes to the overall annual MC&IT Business Event sales target as assigned and ensures accounts are serviced to provide excellent customer experience.


Niagara Parks offers a rate of $63,996.97 per year to $76,353.08 per year for this position as well as a comprehensive benefit plan and defined benefit pension plan. 


Applications for this position will be accepted until June 20, 2024. 


QUALIFICATIONS:


  • Completion of a University Degree in Business Administration, College Diploma in Tourism/Sales or equivalent knowledge and experience.
  • Knowledge of Niagara Parks restaurants, attractions, heritage sites, golf and passes.
  • Proficiency in both Microsoft computer applications. 
  • Knowledge of general office practices, equipment, and procedures.
  •  Five (5) years of experience in the tourism/hospitality industry; relevant management and related sales experience.
  • Exemplary customer service skills including oral and written communication/interpersonal skills.
  • Problem solving skills and the ability to perform duties with a strong attention to detail.
  • Ability to work independently and exercise tact and courtesy.
  • Time management and organization skills.
  • Ability to multi-task in a high pressure work environment.
  • Demonstrates maturity, integrity and professionalism in the ability to collaborate with internal Niagara Parks personnel and external Niagara Parks clients and industry partners.


DUTIES AND RESPONSIBILITIES:


Key Activities

  • Under the direction of the Director of Sales, develops and maintains conference accounts in specified market territory that generate conference group business for the Niagara Parks venues.
  • Review and qualify sales leads from tourism organizations (i.e. Niagara Falls Tourism/Niagara Falls Convention Centre).
  • Conduct direct sales efforts including telephone prospecting calls, outside sales calls, site tours and on-site client entertainment.
  • Maintain clear and up to date files and records on each client.
  • Plan and attend tradeshows, sales missions and all other sales related activities.
  • Oversee and attend familiarization tours, site inspections and presentations as required.
  • Complete sales reports as required.


Services Activities

  • Knowledgeable of procedures of sales and other departments regarding group reservations and space availability.
  • Coordinates and enters sales reservations and bookings into applicable programs.
  • Compiles correspondence, proposals, contracts and communicate with all departmental teams on venues, schedules and requirements of each booking.
  • Reconciles functions after completion to obtain actual revenue amounts and reconciles with sales departmental spreadsheets and tracking.
  • Completes weekly and monthly sales reporting for revenue reports.
  • Proficient in Microsoft Office Suite, experience in GSR, Accesso, Teeway group reservations, experience in finalizing and detailing events.
  • Valid Driver’s License “G” required and access to a vehicle.
  • Must be flexible and willing to work evenings and weekends as required.


Performs Other Related Duties

  • As assigned.

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