Appraiser

3 weeks ago

Edmonton, Canada CARSTAR Canada Partnership, LP. Full time
Reports To

Store Manager

Department

Front Office

Job Summary & Qualities

The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The Appraiser must strive to represent the Company in a professional manner. The Appraiser should have an outgoing personality, enjoy meeting people, calling on accounts and possess a classic background in sales or marketing and a good understanding of appraising and insurance claims procedures and policies. The Appraiser must be able to make common sense decisions, be a self motivator, use excellent communication skills, both verbal and written, and portray a professional business image. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.

Accountability and Responsibility of PositionCustomer Service


• Inspect qualified vehicles and write damage appraisals.
• Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
• Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
• Ongoing communication with adjuster, production staff and customer regarding repair status.
• Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction.
• Work to resolve any customer concerns or dissatisfaction with the work or the Company.
• Responsible for maintaining consistent sales volume to meet or exceed company goals.

Coordinating Staff to Achieve Sales Goals


• Update and organize WIP report for daily production meetings
• Participate in daily production / release meetings in order to provide key information to managerial staff.
• Update WIP report based on production meeting findings, copy report.
• Provide report to detail department and CSR reception
• Cooperate with staff in planning meetings and schedules
• Work with promotional representative to develop methods of follow-up and touches, such as follow-up and thank-you letters, props and other methods of maintaining constant contact and presence with agents, dealers, fleets and businesses
• Participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally


• Follow the CQS customer greeting processes with all individuals
• Utilizing the tools in the CQS appraisal and best practices process.
• Captures consistently, utilizing the vehicle assessment forms, all customer and vehicle information, detailed vehicle damage entries and prior damages as per CQS requirements.
• Follows the standard imaging process on all potential insurance appraisals
• Will add explanation lines to necessary image or repair line entries on all appraisals
• Ensure that we use most commonly missed “ forgettables” found in insurance guidelines or on the CQS vehicle assessment sheets
• Follow best practises when generating appraisals to achieve 95% accuracy 100% of the time – attention to detail

Administration of RO Package


• Ensure all parts are ordered correctly and in a timely fashion
• Ensure customer authorization is received from owner before proceeding with parts order
• Parts ordering and back orders are documented in the file
• Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle
• All authorizations, warrantee and CSI cards are completely filled out as per CQS vehicle release package criteria
• Will utilize QA checklist to validate repairs completed per appraisal and that it meets CARSTAR’s and the store managers impeccable repair standards.
• Signs off final inspection section of QA checklist validating vehicle is ready for delivery

Experience/Skill Requirements

• At least one year’s experience in Management or in the industry.
• Knowledge of products used in Facility.
• Functional/Technical Knowledge:

  • Management Software (Mitchell and/or Summit) – INTERMEDIATE
  • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
  • WHMIS
  • First Aid
  • Work independently without close supervision
  • Flexible/adaptable to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
  • Ability to prioritize, organize and plan work under own initiative
  • Strong communication skills (written and verbal)
Occupational Qualifications
  • General Physical Skills (carrying, lifting – 100 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling extensively)
  • Repetitive motion
  • Driving, must have valid DL

• On-the-Job Exposure to the following elements:

**This position is for an independently owned and operated location and notwith CARSTAR CANADA SPV LP. All employment related decisions including: hiring, firing, scheduling, andrate of pay are determined by the independent franchise owner.

Powered by

Book an AppointmentSelect A Method

On LocationAppointment at the supplier location.

Photo AppraisalYou will receive an email invitation to guide you in submitting pictures.

The time slots below are currently available. Please select your preferred time.

#J-18808-Ljbffr

  • Appraiser

    7 days ago

    Edmonton, Canada CARSTAR Canada Partnership, LP. Full time

    Reports ToStore ManagerDepartmentFront OfficeJob Summary & QualitiesThe Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is...

  • Appraiser

    3 weeks ago

    Edmonton, AB, Canada CARSTAR Canada Partnership, LP. Full time

    Reports To Store Manager Department Front Office Job Summary & Qualities The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This...

  • Equipment Appraiser

    4 weeks ago

    Edmonton, Canada Century Services Full time

    Job Title: Equipment Appraiser Location: Edmonton - Occasional travel through out Alberta & WCAN Company: Century Services Corp. **Responsibilities**: - Conduct auctions for a wide range of vehicles and equipment, including but not limited to, construction machinery, mining equipment, oil and gas production machinery, heavy transport vehicles, commercial...

  • Property Agent and Appraiser

    4 weeks ago

    Edmonton, Canada Government of Alberta Full time

    Infrastructure We believe in building careers and providing opportunities to develop within the organization. We also provide our staff with a work-life balance including reasonable hours of work and support for wellness at work with a series of activities over the lunch break and after office hours. In short, we provide staff with the tools and support they...

  • Real Estate Analyst

    4 weeks ago

    Edmonton, Canada Altus Group Full time

    Job Category: Valuations & Appraisals Pay Grade Range: $37,950.00 - $88,550.00 Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market...

  • Jeweller

    3 days ago

    Edmonton, Canada Design Jewellers Ltd Full time

    Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Clean all parts using special cleaning and rinsing solutions and ultrasonic or mechanical cleaning machines - Instruct apprentices - Supervise other jewellers or watch repairers - Appraise gemstones and diamonds to identify rare...

  • Viewing Agent- Seasonal/student

    4 weeks ago

    Edmonton, Canada Casawise Property Management Full time

    Casawise is looking for a young professional or student to join our team for the summer season! - Perform viewings - Perform move in/out inspections: - Ensure move in/ out inspections are done to the highest standard & professional manner noting required cleaning and repairs on the move in/out report. - Review in detail the move in/out report with the...

  • jeweller

    3 weeks ago

    Edmonton, Canada Design Jewellers Ltd Full time

    Education: Other trades certificate or diplomaExperience: 2 years to less than 3 years or equivalent experienceTasksClean all parts using special cleaning and rinsing solutions and ultrasonic or mechanical cleaning machinesInstruct apprenticesSupervise other jewellers or watch repairersAppraise gemstones and diamonds to identify rare specimens and to detect...

  • Junior Analyst

    7 days ago

    Edmonton, Canada Altus Group Full time

    Job Category: Opportunity Awaits at Altus Group! The Analyst will be responsible for conducting market research, valuation analysis, and prepare submissions for hearings/negotiations as directed by the Consultant, Senior Consultant or Director to be used in the valuation, assessment review or assessment appeal process. Key Responsibilities: - Prepare...

  • Estimateur - Véhicules Lourds

    7 days ago

    Edmonton, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • jeweller

    3 weeks ago

    Edmonton, Canada Design Jewellers Ltd Full time

    Education: Expérience: EducationOther trades certificate or diploma or equivalent experienceTasksClean all parts using special cleaning and rinsing solutions and ultrasonic or mechanical cleaning machinesInstruct apprenticesSupervise other jewellers or watch repairersAppraise gemstones and diamonds to identify rare specimens and to detect peculiarity...

  • Human Resources Generalist

    3 days ago

    Edmonton, Canada Hope4Life Inc Full time

    **DUTIES & RESPONSIBILITIES** - Hire and oversee training of staff - Develop and maintain an employee records management system including electronic and hard copy files - Research and prepare occupational classifications, job descriptions, salary scales and competency appraisal measures and systems - Coordinate employee performance appraisal programs - Work...

  • Diamond Setter

    7 days ago

    Edmonton, Canada Canadian Diamond Boyz Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Appraise gemstones and diamonds to identify rare specimens and to detect peculiarity affecting stone values - Examine, cut, shape and polish diamonds and precious and synthetic gems - Fabricate and repair precious and semi-precious metal...

  • Human Resources Consultant

    4 weeks ago

    Edmonton, Canada Quest Research And Analytics Inc. Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Plan, develop, implement and evaluate human resources policies and programs - Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements - Negotiate collective agreements on behalf of employers or workers -...

  • Human Resources Specialist

    4 weeks ago

    Edmonton, Canada Bioneutra North America Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Plan, develop, implement and evaluate human resources policies and programs - Establish and implement policies and procedures - Co-ordinate employee performance and appraisal programs - Oversee the analysis of employee data and information - Oversee development of communication...

  • Property Appraisal Unit Manager

    4 weeks ago

    Edmonton, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • human resources supervisor

    4 weeks ago

    Edmonton, Canada IRONBULL CONTRACTING INC. Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksPlan, develop, implement and evaluate human resources policies and programsEstablish and implement policies and proceduresPlan, develop and implement recruitment strategiesManage contractsCo-ordinate employee performance and appraisal programsManage training and development strategiesHire,...

  • Human Resources Specialist

    2 weeks ago

    Edmonton, Canada CAC Enterprises Group Inc. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Plan, develop, implement and evaluate human resources policies and programs - Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements - Negotiate collective agreements on behalf of employers or workers -...

  • Mortgage Funding Analyst

    4 weeks ago

    Edmonton, Canada Canada ICI Capital Corporation Full time

    Located in **Edmonton, Alberta **and reporting to the Director, Mortgage Underwriting the **Mortgage Funding Analyst** will work with the Mortgage Origination team to underwrite and analyze commercial mortgage investments with a** specific focus on assisting and facilitating the funding of loans on behalf of our borrower clients.** This is a position that...

  • human resources supervisor

    3 weeks ago

    Edmonton, Canada IRONBULL CONTRACTING INC. Full time

    Education: Expérience: EducationCollege/CEGEPTasksPlan, develop, implement and evaluate human resources policies and programsEstablish and implement policies and proceduresPlan, develop and implement recruitment strategiesManage contractsCo-ordinate employee performance and appraisal programsManage training and development strategiesHire, train and...