Information Technology
2 weeks ago
Durée de l'emploi: Temporaire
- Langue de travail: Bilingue
- Heures de travail: 35 to 40 hours per week
- Education:
- Expérience:
**Education**:
- Other trades certificate or diploma
- or equivalent experience
**Work setting**:
- Help desk
- Financial technology
- Information technology (IT) infrastructure
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
**Computer and technology knowledge**:
- Information Technology Infrastructure Library (ITIL)
- Networking hardware
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
**Type of experience**:
- Call centre
**Security and safety**:
- Criminal record check
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is your current field of study?
- What is your current level of study?
**Experience**:
- 2 years to less than 3 years
**Financial benefits**:
- Bonus
- Night shift premium
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