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information technology
3 weeks ago
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: Experience an assetWork setting
- Private company, corporation or industryTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer serviceSupervision
- No supervision responsibilityComputer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Networking hardware
- Networking security
- Intranet
- Internet
- Desktop applications
- File management software
- Word processing software
- Communication software
- Database software
- Software development
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networksTransportation/travel information
- Public transportation is availableWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneelingPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- HonestyHealth benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverageFinancial benefits
- Life insurance
- Pension planOther benefits
- Free parking available
- Team building opportunities
- Parking available
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