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Sitech Technology Support Specialist

3 months ago

Stratford, Canada Finning International Inc. Full time

Sitech Technology Support Specialist

Location:

Edmonton, AB, CA

Time Type:

Full time

Posted On:

Posted 2 Days Ago

Job Requisition ID:

R-2024-2812

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

The primary function of the Technology Support Specialist, reporting to the Customer Support & Training Manager, is to provide technical troubleshooting, break/fix support, and customer training for a diverse range of technologies. This includes software and hardware supplied by Trimble, Caterpillar, UAV suppliers, and proximity detection suppliers. The specialist will play a critical role in diagnosing and resolving complex technical issues, ensuring continuous uptime and reliability for customer technologies. Additionally, the role includes imparting technical training to end-users, enhancing their ability to effectively utilize these advanced technology solutions.

Job Description:
  • Advanced Technical Support: Act as the primary troubleshooter for complex issues across a wide range of advanced technologies including Trimble, Caterpillar, UAV systems, and proximity detection devices. This role involves diagnosing technical problems, implementing effective solutions, and ensuring high availability and reliability of customer technologies to minimize downtime.
  • Customer and End-User Training: Provide training sessions for customers and end-users on the operation and maintenance of technology products, ensuring they are equipped to use technologies effectively.
  • Sales Support Collaboration: Work with Technology Sales Representatives to evaluate customer needs during consultations and contribute to developing tailored technology solutions.
  • Inventory Management: Assist with the administration of assigned tooling as well as products.
  • Internal Training: Conduct training for team members to enhance their product knowledge and troubleshooting skills.
  • Performance Reporting: Analyze and report on product performance, identifying trends in failures and serviceability issues to improve future service quality.
  • Field Coordination: Coordinate with co-workers, ensuring they have all necessary case details for efficient diagnosis and repair at customer sites.
  • Expertise Maintenance: Maintain up-to-date and comprehensive knowledge of industry-leading products, including advanced software such as Business Center HCE and machine guidance systems.
Education and Experience:
  • Minimum Experience: 5 years in surveying, civil construction, mining operations, or related engineering fields.
  • Preferred Education: A technical diploma or certificate in Civil Engineering or Geomatics. Relevant work experience can be considered as an alternative.
  • Specialized Training: Formal training in presentation and training techniques is beneficial.
  • Technical Proficiency: Required expertise in using Trimble Office software products, including Business Center.
  • Travel Requirement: 30-40% Travel is required for this region.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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