Associate, Collections

4 weeks ago

Old Toronto, Canada Hyundai Capital Full time

Job Description - Associate, Collections (French/English Bilingual) (240000GD)

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive, and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

Position Details: The Bilingual Associate, Collections is responsible for the assessment and collection of past due accounts, maximizing payments from customers while preserving a healthy and respectful relationship with them. While the role mainly requires attending inbound calls, making outbound calls, and replying to emails from customers, other collections administrative tasks are required to achieve the individual and collective collections KPIs. The Associate will work rotating shifts between the hours of 8 am to 8 pm, and flexibility is required.

Duties and Responsibilities:

  • Collect on active accounts in any stage of delinquency (1-120+ DPD) maximizing payment account
  • Collect end-of-term billing on terminated accounts
  • Collect on First Payment Default accounts and analyze for potential fraud
  • Collect Missed First Payment accounts and fix the applicable procedural issue
  • Collect on non-performing loans and negotiate best possible payment amount
  • Recommend eligible accounts that are 45+ DPD for Notice of Default procedure
  • All other duties as assigned

Qualifications:

  • 2+ years experience as a Collections Analyst
  • Knowledge of Canadian collection practices and regulations
  • High school graduate, College Degree a plus
  • Knowledgeable of effective collections techniques for late-stage delinquent accounts
  • Highly effective when applying negotiation skills
  • Capable of dealing with conflict and de-escalating, finding solutions suitable for the customer and the company
  • Intermediate experience in MS Excel
  • Must be able to read, write and speak in French

Hyundai Capital Canada Inc. is committed to acknowledging applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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