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Quality Control Analyst

3 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

The Quality Control Analyst is primarily accountable for maintaining accurate data around licenses held by all roles within Wealth & Retirement and their expiration, control checks around accuracy of sales transactions, handling the client exclusion list (DNC), working in collaboration with all business units for special handling needs as well as keeping controls around closed CAPs.

Responsibilities

  1. Liaise with various collaborators to collect and compile data, reports, and other information necessary for the application process.
  2. Monitor the status of applications by communicating with regulators and other authorizing agencies.
  3. Maintain compliance monitoring program and perform regular monitoring activities to ensure up to date processes and procedures are compliant with internal and external regulatory framework.
  4. Assist in resolving licensing issues as needed.
  5. Monitor, process and document licenses and license renewals.
  6. Where applicable, complete business license applications and gather required supporting documents and signatures.
  7. Responsible for requesting payment from accounts payable for successful completion of applications.
  8. Use subject matter expertise to lead regulatory audits for sales advisors in relation to their compensation pay out.
  9. Investigate sales related cases, critical issues, privacy breaches, etc.
  10. Maintain, handle, and document the addition and removal of the exclusion list (DNC).
  11. Work with business partners through special sponsor requests as it pertains to retention opportunities.
  12. Provide leadership team valuable insights on trends and patterns related to advisor training needs.

How will you create impact?

The Quality Control Analyst is a key member of a broader Wealth & Retirement team who works closely with key partners across multiple business units, including the leadership team, in ensuring that implemented processes are adhered to and that the business unit is in good standing from a regulatory, compliance and risk perspective.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • 5+ years in finance, business or related discipline.
  • Outstanding service, presentation, and overall communication/negotiation skills.
  • Strong communication, interpersonal, and relationship building skills.
  • Ability to work in a fast-paced environment and lead multiple priorities simultaneously.
  • Shown ability to be self-motivated and possess strong self-management skills.
  • Ability to deal with sensitive and confidential information effectively.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Montreal, Quebec

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

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