Senior Technical Consultant

1 week ago

Markham, Canada IBM Full time
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Senior z/OS Infrastructure Performance consultants support customer engagement consulting activities for the for z/OS performance analysis software solutions. The particular roles and responsibilities will vary depending on the individual’s skills and the business requirements at any particular time.

Key Responsibilities:
  • In support of sales cycles: Conduct technical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes.
  • Support the data collection process and/or installation of software for onsite or SaaS implementations.
  • Provide technical account ownership to assigned accounts support all technical aspects of the account.
  • Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape.
  • Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.
  • Work with the development teams to communicate assigned customer and prospect requirements.
  • Provide level 2-3 product technical support for assigned customers as needed.
  • Provide technical marketing content as assigned such as white papers, webinars and technical blogs.
  • Pro-actively identify potential performance issues.
  • Identify z/OS Systems efficiency opportunities as required per contract.
  • Develop remediation plans to address performance issues.
  • Train customers on products and performance best practices.
  • Create product installation guides, white papers, and contribute to technical blogs.
  • Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.


Required Technical and Professional Expertise
  • Bachelor’s degree in Computer Science or related field of study.
  • 10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure.
  • Knowledge of RMF and SMF performance record types and data collection processes.
  • Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, z/OS Connect, MQ, DB2, CICS.
  • Excellent written and oral communication including effective listening, problem solving, deductive and inductive reasoning and customer service.
  • Familiarity with cloud, cloud applications and service providers (e.g., IBM Cloud, AWS, Azure, GCP) is desired.
  • Experience installing software on Windows and Linux systems is also desired.
  • Experience with relational (MS SQL, IBM DB2 or Redis) is required and other NoSQL databases is desired.
  • Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
  • Bachelor's degree in computer science, Engineering, or a related field, or equivalent work experience.


Preferred Technical and Professional Expertise
None #J-18808-Ljbffr

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