Senior Technical Consultant

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Senior z/OS Infrastructure Performance consultants support customer engagement consulting activities for the for z/OS performance analysis software solutions. The particular roles and responsibilities will vary depending on the individual's skills and the business requirements at any particular time.

Key Responsibilities:

In support of sales cycles: Conduct technical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes.

Support the data collection process and/or installation of software for onsite or SaaS implementations.

Provide technical account ownership to assigned accounts support all technical aspects of the account.

Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape.

Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.

Work with the development teams to communicate assigned customer and prospect requirements.

Provide level 2-3 product technical support for assigned customers as needed.

Provide technical marketing content as assigned such as white papers, webinars and technical blogs.

Pro-actively identify potential performance issues.

Identify z/OS Systems efficiency opportunities as required per contract.

Develop remediation plans to address performance issues.

Train customers on products and performance best practices.

Create product installation guides, white papers, and contribute to technical blogs.

Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.

Required Technical and Professional Expertise

Bachelor's degree in Computer Science or related field of study.

10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure.

Knowledge of RMF and SMF performance record types and data collection processes.

Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, z/OS Connect, MQ, DB2, CICS.

Excellent written and oral communication including effective listening, problem solving, deductive and inductive reasoning and customer service.

Familiarity with cloud, cloud applications and service providers (e.g., IBM Cloud, AWS, Azure, GCP) is desired.

Experience installing software on Windows and Linux systems is also desired.

Experience with relational (MS SQL, IBM DB2 or Redis) is required and other NoSQL databases is desired.

Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.

Bachelor's degree in computer science, Engineering, or a related field, or equivalent work experience.

Preferred Technical and Professional Expertise

None

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.