Customer Service Coordinator/ Coordinateur du service a la clientele

1 month ago

Montreal, Canada APG-Neuros Full time

Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.

TASKS

· Identify customer’s needs for Aftermarket products and services
· Create quotes on SalesForce
· Create sales orders on Epicor
· Send quotes to applicable customers
· Follow up with customers on provided quotes
· Acknowledge reception of applicable POs
· Process approved orders
· Keep customers updated on the status of their orders
· Advise Accounting when orders are ready to be invoiced
· Keep records updated on SalesForce
· Other tasks assigned by the Aftermarket Sales Manager

Qualifications / Education requirements

· College degree
· Minimum of 2 years of experience on a similar position
· Innate talent for customer service
· Excellent customer service and after-sales service skills
· Proficient in Excel, PowerPoint, Word, Microsoft Outlook
· Strong organization skills with a keen eye for detail
· Demonstrated excellence in organizational, prioritization and multi-tasking skills
· Collaborative individual who can work equally well independently and as part of a team
· Bilingual: English & French

Francais:

Sous la responsabilité du directeur des ventes après-vente, le coordinateur du service à la clientèle est chargé de soutenir les activités liées aux devis après-vente proposés à nos clients tout en veillant à la satisfaction de ces derniers. Cette personne doit faire preuve de solides compétences interpersonnelles afin de fournir un excellent service et soutien à la clientèle.

TÂCHES

- Identifier les besoins des clients en matière de produits et de services après-vente.
- Créer des devis sur SalesForce
- Créer des commandes de vente sur Epicor
- Envoyer les devis aux clients concernés
- Assurer le suivi des devis avec les clients
- Accuser réception des commandes applicables
- Traiter les commandes approuvées
- Tenir les clients au courant de l'état de leurs commandes
- Informer la comptabilité lorsque les commandes sont prêtes à être facturées
- Tenir les dossiers à jour dans SalesForce
- Autres tâches assignées par le directeur des ventes après-vente

Qualifications / Formation requise

- Diplôme universitaire
- Minimum de 2 ans d'expérience dans un poste similaire
- Talent inné pour le service à la clientèle
- Excellentes compétences en matière de service à la clientèle et de service après-vente
- Maîtrise d'Excel, de PowerPoint, de Word et de Microsoft Outlook
- Solides compétences en matière d'organisation et sens aigu du détail
- Excellent sens de l'organisation, de la hiérarchisation des priorités et des tâches multiples.
- Collaborateur capable de travailler aussi bien de manière indépendante qu'en équipe.
- Bilingue : anglais et français

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    1 month ago

    Montreal, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support. TASKS · Identify customer’s...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    1 month ago

    Montreal, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS· Identify customer’s needs...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    4 weeks ago

    Montreal, QC, G4F, CA APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS· Identify customer’s needs...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    1 month ago

    Greater Montreal Metropolitan Area, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support. TASKS · Identify customer’s...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    1 month ago

    Greater Montreal Metropolitan Area, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS· Identify customer’s needs...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    1 month ago

    Greater Montreal Metropolitan Area, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS· Identify customer’s needs...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    5 days ago

    Montreal, Canada EightSix Network Inc Full time

    Part Time / Full Time Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS·...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    4 days ago

    Montreal, Canada EightSix Network Inc Full time

    Part Time / Full Time Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS·...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    4 days ago

    Montreal, Canada EightSix Network Inc Full time

    Part Time / Full Time Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS·...

  • Customer Success Coordinator

    7 days ago

    Montreal, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...

  • Customer Success Coordinator

    7 days ago

    Montreal, Canada CSA Group Full time

    Statut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...

  • Customer Success Coordinator

    5 days ago

    Montreal, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Customer Success Coordinator

    7 days ago

    Montreal, Canada CSA Group Full time

    Employment Status: Temporary (Fixed Term) Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to...

  • Customer Success Coordinator

    6 days ago

    Montreal, Canada CSA Group Full time

    Employment Status:Temporary (Fixed Term)Time Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...

  • Customer Success Coordinator

    7 days ago

    Montreal, Canada CSA Group Full time

    Statut d'emploi: Temporaire (Durée déterminée) Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons...

  • Customer Success Coordinator

    5 days ago

    Montreal, Quebec, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • KYC Coordinator

    4 weeks ago

    Montreal, Canada Groom & Associates(és) Full time

    Titre : Coordinateur(trice) - KYC Statut : Permanent, Temps plein Salaire: $104,000 + bonus Lieu : Centre-ville de Montréal, Québec - Hybride 3 jours au bureau Notre client est une institution bancaire et financière internationale dont les divisions sont situées en Amérique, en Europe, en Asie et au Moyen-Orient. Ils établissent leur premier bureau...

  • KYC Coordinator

    4 weeks ago

    Montreal, Canada Groom & Associates(és) Full time

    Titre : Coordinateur(trice) - KYC Statut : Permanent, Temps plein Salaire: $104,000 + bonus Lieu : Centre-ville de Montréal, Québec - Hybride 3 jours au bureauNotre client est une institution bancaire et financière internationale dont les divisions sont situées en Amérique, en Europe, en Asie et au Moyen-Orient. Ils établissent leur premier bureau...

  • KYC Coordinator

    4 weeks ago

    Montreal, Canada Groom & Associates(és) Full time

    Titre : Coordinateur(trice) - KYC Statut : Permanent, Temps plein Salaire: $104,000 + bonus Lieu : Centre-ville de Montréal, Québec - Hybride 3 jours au bureau Notre client est une institution bancaire et financière internationale dont les divisions sont situées en Amérique, en Europe, en Asie et au Moyen-Orient. Ils établissent leur premier bureau...

  • KYC Coordinator

    4 weeks ago

    Montreal, Canada Groom & Associates(és) Full time

    Titre : Coordinateur(trice) - KYC Statut : Permanent, Temps plein Salaire: $104,000 + bonus Lieu : Centre-ville de Montréal, Québec - Hybride 3 jours au bureau Notre client est une institution bancaire et financière internationale dont les divisions sont situées en Amérique, en Europe, en Asie et au Moyen-Orient. Ils établissent leur premier bureau...