Customer Service Analyst

6 days ago

Ajax, Canada Colgate Full time

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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Service Analyst

Travel Required?: Travel - 25% of time

Hybrid

No Relocation Assistance Offered
#161010 - Sao Bernardo do Campo, Sao Paulo, Brazil

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

Objective:

Foster collaborative partnerships with customers by providing tailored services and completing sales efforts aimed at optimizing inventory management within the supply chain.

Main Responsibilities:

  • Regularly schedule and conduct customer visits to build enduring relationships
  • Continuously optimize and refine Logistics KPIs, including On-Time Delivery, Case Fill Rate, and Order Profile;
  • Work closely with customers to make sure that products and services fulfill their needs and requirements;
  • Participation in projects that foster mutual growth and the continuous advancement of both the client and the industry;
  • Engage actively and maintain a direct line of communication with the Colgate commercial team;
  • Collaborative planningensuring customer replenishment is finely tuned to minimize stock shortages and surpluses ( Inventory Quality: On Shelf Availability, obsolete and over stock );
  • Negotiate with customers in cases of late delivery, maintaining the best company/customer relationship;
  • Dispute of logistical fines


Digital and Analytical Skills

  • SAP HANA / APO + BI Excel
  • Snowflake , RPA , DOMO
  • Google Tools
  • Data Analytics

Relationship:

  • Internal: E2E, HR, Marketing, Customer Development, Finance, Division CS&L
  • External: Customer logisticsand commercial teams

Requirements:

  • Solid experience in Customer Service
  • Al leastintermediate level of English


Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

#LI-Hybrid


Job Segment: Logistics, Supply Chain, SAP, ERP, Operations, Customer Service, Technology

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