ITSM Business Analyst

3 weeks ago

Montreal, Canada Altis Technology Full time

One our of clients for the Federal Government is looking for a Business Analyst to support to the staff (especially developers, architects and engineers) and security teams through collaboration, providing expertise, technical documentation creation, and providing assistance to business owners to help us meet our support targets and project deliverables. This contract will be for a total of 1 year and must have the ability to work on site- hybrid in the NRC.

Roles and Responsibilities:

Gather, analyze, develop and document business and system operational requirements.
Translate business operational needs into system functional requirements.
Work with developers, technical architects, system engineers and other stakeholders in building software platform solutions.
Perform research and information gathering in conjunction with the Technical Authority (TA) and other resources in the development of short, medium, and long term release plans.
Assist in the development of human and technical resources cost estimates and project timelines.
Develop workflow templates based on work process mapping.
Advice Senior Management and provide recommendations on a range of issues affecting the organization's ability to achieve departmental business objectives.
Provide counsel to various stakeholders, management committees, approval groups, and senior management.

Qualifications and Skills:

Must clearly demonstrate 5 years of experience within the past 10 years as a Business Analyst gathering, analyzing, and documenting stakeholder requirements, as well as supporting solution development for the ServiceNow enterprise application platform
Must clearly demonstrate 5 years of experience within the past 10 years interacting with a community of enterprise application users, business leaders and other stakeholders to produce and maintain an assortment of business analysis documents such as:
Business Requirements Document (BRD)
Functional Requirements Specifications (FRS)
System Design Documents (SDD)
Use Case Documents
Impact Analysis Report
Cost-Benefit Analysis (CBA) Reports
Risk Assessment and Mitigation Plans
Must have a Valid Secret Clearance

Education:

Certificate, diploma or degree in a relevant field from a recognized Canadian post-secondary institution, or an acceptable combination of education, training and experience

  • Business Analyst

    2 weeks ago

    Montreal, Canada Soho Square Solutions Full time

    Description: Role: Business Analyst (Cloud Transformation Strategy) Duration: 12 Months Bilingualism: French and English mandatory Hybrid required - 1 to 2 days/week in the office. Cloud Transformation Strategy - Business Analyst This is a high cross-functional project for a cloud transformation project . It is a transversal strategic role that requires a...

  • Business Analyst

    2 weeks ago

    Montreal, Canada Soho Square Solutions Full time

    Description: Role: Business Analyst (Cloud Transformation Strategy) Duration: 12 Months Bilingualism: French and English mandatory Hybrid required - 1 to 2 days/week in the office. Cloud Transformation Strategy - Business Analyst This is a high cross-functional project for a cloud transformation project . It is a transversal strategic role that requires a...

  • Business Analyst

    2 weeks ago

    Montreal, Canada Soho Square Solutions Full time

    Description: Role: Business Analyst (Cloud Transformation Strategy) Duration: 12 Months Bilingualism: French and English mandatory Hybrid required - 1 to 2 days/week in the office.Cloud Transformation Strategy - Business AnalystThis is a high cross-functional project for a cloud transformation project . It is a transversal strategic role that requires a BA...

  • Analyste d'affaires ServiceNow

    3 weeks ago

    Montreal, Canada Victrix Full time

    Titre: Analyste d’Affaires ServiceNow (ITSM/ITOM) Au sein de notre pratique ServiceNow, nous sommes à la recherche d’un Analyste d'Affaires ServiceNow pour rejoindre nos équipes de passionnés et participer à la réalisation de projets stimulants. Tu seras le lien essentiel entre les équipes métier et les experts techniques, travaillant en...

  • Analyste d'affaires ServiceNow

    3 weeks ago

    Montreal, Canada Victrix Full time

    Titre: Analyste d’Affaires ServiceNow (ITSM/ITOM) Au sein de notre pratique ServiceNow, nous sommes à la recherche d’un Analyste d'Affaires ServiceNow pour rejoindre nos équipes de passionnés et participer à la réalisation de projets stimulants. Tu seras le lien essentiel entre les équipes métier et les experts techniques, travaillant en...

  • Analyste d'affaires ServiceNow

    4 weeks ago

    Montreal, Canada Victrix Full time

    Titre: Analyste d’Affaires ServiceNow (ITSM/ITOM) Au sein de notre pratique ServiceNow, nous sommes à la recherche d’un Analyste d'Affaires ServiceNow pour rejoindre nos équipes de passionnés et participer à la réalisation de projets stimulants. Tu seras le lien essentiel entre les équipes métier et les experts techniques, travaillant en...

  • Analyste ITSM

    3 weeks ago

    Montreal, Canada Kinessor Full time

    L'analyste de gestion des services informatiques (ITSM) assure la supervision des fonctions de gestion des incidents, des demandes, des changements et des problèmes, ce qui entraîne une amélioration continue, une gestion des communications et une gestion des connaissances. Cette personne doit avoir une expérience préalable dans chacune de ces fonctions,...

  • Analyste ITSM

    3 weeks ago

    Montreal, Canada Kinessor Full time

    L'analyste de gestion des services informatiques (ITSM) assure la supervision des fonctions de gestion des incidents, des demandes, des changements et des problèmes, ce qui entraîne une amélioration continue, une gestion des communications et une gestion des connaissances. Cette personne doit avoir une expérience préalable dans chacune de ces fonctions,...

  • Analyste ITSM

    3 weeks ago

    Montreal, Canada Kinessor Full time

    L'analyste de gestion des services informatiques (ITSM) assure la supervision des fonctions de gestion des incidents, des demandes, des changements et des problèmes, ce qui entraîne une amélioration continue, une gestion des communications et une gestion des connaissances. Cette personne doit avoir une expérience préalable dans chacune de ces fonctions,...

  • Business Analyst

    2 weeks ago

    Montreal, Canada Soho Square Solutions Full time

    Description: Role: Business Analyst (Cloud Transformation Strategy) Duration: 12 Months Bilingualism: French and English mandatory Hybrid required - 1 to 2 days/week in the office. Cloud Transformation Strategy - Business Analyst This is a high cross-functional project for a cloud transformation project . It is a transversal strategic role that requires a...

  • Business Analyst

    2 weeks ago

    Montreal, Canada Soho Square Solutions Full time

    Description:Role: Business Analyst (Cloud Transformation Strategy)Duration: 12 MonthsBilingualism: French and English mandatoryHybrid required - 1 to 2 days/week in the office. Cloud Transformation Strategy - Business AnalystThis is a high cross-functional project for a cloud transformation project . It is a transversal strategic role that requires a BA...

  • Analyste ITSM

    3 weeks ago

    Montreal, Canada DELAN Full time

    Job DescriptionL’Analyste ITSM sera responsable de contribuer à la mise en place d’une structure de gestion des incidents dans une entreprise en pleine expansion. PLUS PRÉCISÉMENT • Favoriser l’amélioration continue des processus de gestion des requêtes • Analyser les processus actuels et identifier les opportunités...

  • Analyste ITSM

    3 weeks ago

    Montreal, Canada Technologie Delan Full time

    Tâches/Responsabilités L’AnalysteITSM sera responsable de contribuer à la mise en place d’une structure degestion des incidents dans une entreprise en pleine expansion. PLUSPRÉCISÉMENT • Favoriser l’amélioration continue des processus degestion des requêtes • Analyser les processus actuels et identifier lesopportunités...

  • Analyste d'affaires Profil ITIL/ITSM

    3 weeks ago

    Montreal, Canada Fujitsu Full time

    Description du poste : Chez Fujitsu, vous travaillerez dans un environnement de travail dynamique au sein d’équipes multidisciplinaires, qui réalisent des projets stimulants. Fujitsu Canada est une entreprise qui peut vous aider à atteindre votre potentiel au cours de votre carrière. Nous favorisons le développement de nos employés en tant que...

  • IT Business Analyst

    3 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for meeting technological needs across the various departments of the company with more than 150 employees. MORE PRECISELYBe the first internal IT Business Analyst, in an environment mainly on Microsoft 365 Understand employee needs, document requirements, and suggest technical solutions...

  • IT Business Analyst

    1 week ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for meeting technological needs across the various departments of the company with more than 150 employees. MORE PRECISELYBe the first internal IT Business Analyst, in an environment mainly on Microsoft 365Understand employee needs, document requirements, and suggest technical...

  • IT Business Analyst

    3 weeks ago

    Montreal, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for meeting technological needs across the various departments of the company with more than 150 employees. MORE PRECISELY Be the first internal IT Business Analyst, in an environment mainly on Microsoft 365 Understand employee needs, document requirements, and suggest...

  • Business Analyst

    5 days ago

    Montreal, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or science...

  • Business Analyst

    5 days ago

    Montreal, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or science...

  • Business Analyst

    5 days ago

    Montreal, Canada Artemis Consultants Full time

    We're seeking a highly analytical, knowledgeable and driven Information Technology Business Analyst be a key player in bridging the gap between business needs and technology solutions. In this role, you will work closely with members of the Product team, to evaluate the request needs from internal stakeholders. Bachelor's degree in related field or science...