Senior Lead

2 weeks ago

Vancouver BC, Canada Vancouver Airport Authority Full time

Passenger Commercial is an integral part of non-aeronautical revenue for the airport which sustains essential operations and supports the community that lives and works on Sea Island.
Are you a detail-oriented, analytically minded individual, skilled at making data-driven business decisions in a fast-paced, dynamic environment?

We have a permanent, full-time opportunity for a Senior Business Lead in the Passenger Commercial Department. Reporting to the Manager, Commercial Services, the successful candidate will develop and manage the airport’s business relationships with respect to retail and service tenant agreements, specifically, our duty free, retail, food & beverage partners and other partnership vendors. Furthermore, with a goal to assess, develop, report and implement initiatives and programs to support the commercial program and to grow non-aeronautical revenue.

Build business cases and conduct financial analysis to support business decision around lease management, terms negotiation and new concept planning.
Analyse and review business performance to identify opportunities and trends in the portfolio (this includes preparation and presentation of business cases, commercial lease analyses, RFP preparation & evaluation and ad-hoc reports as needed), and use of benchmarking reports and BI tools.
Identify and support implementation of any business opportunities that may improve passenger experience in the terminal and maximize sales for the portfolio.
Collaborate and participate with partners to develop strategic yearly plans and, on an as needed basis, to identify opportunities for increasing sales, promotional activities and maintaining a high level of service offering aligned with the Commercial Strategy of YVR.
Identify areas of improvement in the portfolio and troubleshoot solutions for the implementation of higher performance standards, (e.implementing Quality of Service standards and then measuring and reporting them).
Keep up to date with industry trends in duty free, retail, food & beverage, hospitality and advertising and work with business partners to implement applicable improvements in their programs.

Minimum five years of recent, related experience, supplemented by Bachelor’s degree in Business, Management, Procurement or Financial Management; or an equivalent combination of training and experience.
Demonstrated sales, business development and negotiation experience, from conception of an idea or opportunity to delivery.
Client relations experience, preferably in a commercial environment, with strong negotiation skills and able to work independently in a fast-paced environment.
Must have excellent written and oral communication skills, and solid problem-solving skills.
Exceptional Microsoft Excel knowledge and computer related skills, including word processing, spreadsheet and project scheduling.

Previous job performance will be taken into consideration for all internal candidates that apply for this position.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. YVR is more than just an airport. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

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