Sr. Customer Program Manager
4 weeks ago
* United States of America - North Carolina - Morrisville
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and RequirementsAbout Our Team
Lenovo’s Cloud Service Provider (CSP) Segment is seeking a qualified Customer Program Manager (CPM) whose primary mission is to lead the Account Core team to manage new business opportunities, RFP bidding, contracts, customer scorecards, QBR/QTR, and account-based initiatives, starting from the Early Engagement phase until End Of Service.
Location: US remote; Morrisville, NC is preferred
What You'll Do
- Lead the Extended Account team on RFP bidding, contract management, customer scorecards, QBR/QTR, and account-based initiatives.
- Define “account priorities/strategies” to guide the team to consistent customer engagements.
- Create a working level functional team map for customers and Lenovo customer playbook for team education on customers and requirements.
- Ensure E2E team and process will be executed as designed.
- Identify gaps to customer expectations – assign owners and track weekly by priority.
Basic Requirements
- Background in Compute, Storage, or GPU product line is required.
- 10+ years of project management experience with a focus on customer program management.
Preferred Qualifications
- Ability to thrive in a fast-paced, dynamic multi-culture environment and collaborate with global function teams across different time zones.
- Work experience in OEM/ODM/System Integration companies in the Data Center industry is preferred.
- Senior level of project management skills; PMI preferred but not required.
- Strong interpersonal skills and business sense on financial P&L analysis; MBA degree is a plus.
- Familiar with MS Excel, PowerPoint, and Project schedule tools.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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