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Customer Collaboration Program Manager
3 months ago
* United States of America - North Carolina - Morrisville
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and RequirementsThis role is part of a high-performance team whose objective is to achieve industry-leading operations. Responsibilities include demand forecasting, supply commits, inventory planning, managing corresponding account operations. This role requires close collaboration with cross-functional groups such as business planning, product management, sales, marketing, supply chain, global business unit, and customer support teams which is paramount to achieve key objectives.
Responsibilities:
- Accountability for account specific supply/demand and operations management.
- Ownership of SKU lifecycle management including, forecasting, commits, CPFR and Finished Goods Inventory (FGI).
- Continuously improve forecasting techniques, method, and approach with the objective of achieving forecast accuracy.
- Evolve and maintain documentation and standard operating procedures for all related processes.
- Own and manage the inventory process as assigned.
- Plan and execute all assigned projects/assignments associated to held accounts.
- Support the efforts of the category and sales team in fulfilling their responsibilities to sell and install Lenovo products, offerings, solutions, and services in the retail market.
- Conduct business analysis, decision support; proficiently utilize reporting systems for forecasting and inventory management.
- Provide input to all levels of management direct and aligned on business objectives, BMS, and results.
- Analyze complex or new situations; manage business solutions or implement new approaches, procedures, or processes.
- Influence and advise management on critical and strategic decisions or business issues related to held accounts.
- Must be able to mine, organize and consume large amounts of data, discern the key elements, and provide tracking of metrics to leadership.
- Will help design, compile, and generate team reports as needed to support the CCM organization.
Basic Qualifications:
- 8+ years experience
- Bachelor's Degree
Preferred Qualifications:
- Communication and relational skills capable of leading complex and sometimes sensitive discussions with some of Lenovo’s largest partners.
- Inventory calculations and principles (WoI, run rates, reservations, available-to-sell, etc).
- Use of Excel, including extensive use of functions (e.g. vlookup), formulas, and pivot tables.
- Qlik/Sense to be able to manipulate and export reports.
- Working knowledge of Lenovo Supply Chain order management and Global Logistics including proficiency using GSC’s SCI system to pull order reports and inventory data and an understanding of MoT and current factors affecting transit times.
- Keep up a knowledge of current and future Lenovo commercial product portfolio.
- Familiarity with segment BMS and awareness of quarterly targets and objectives.
- Data analysis including determining distributor share by brand/family, creating supply allocations, etc.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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