Accounts Receivable Manager

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Accounts Receivable Manager page is loaded Accounts Receivable Manager Apply locations Vancouver - PayByPhone time type Full time posted on Posted Yesterday job requisition id R04798 Your rolePurpose

The Accounts Receivable Manager (“AR Manager”) is responsible for the entire Order to Cash process, including client billing, maintenance of the electronic billing system, accuracy of the data imported in the system, the dunning and collection processes, and timely revenue and AR reporting.

The AR Manager is also responsible for supporting client relationships by ensuring clients receive accurate invoices, client inquiries are resolved quickly, and overdue accounts are paid.

The AR Manager oversees a team of three Accounts Receivable Coordinators based in Vancouver.What you'll be doing

Responsibilities:

Ownership of the Accounts Receivable Function

Billing

• Prepare and send accurate and timely invoices, amendments, and credits for the designated market, and provide billing support to the other markets
• Make sure the month end billing processes are followed appropriately to deliver accurate revenue within allocated time frame to support month end close deadlines
• Ensure invoice terms agree to the commercial terms, as detailed in service agreements
• Manage the client records of the designated market and the billing data in NetSuite
• Establish PO management process in alignment with client requirements to ensure prompt payment
• Investigate and resolve rejected invoices within 1 week of billing

Accounting and Reporting

• Ensure that all revenue is appropriately reported (e.g., accurate, complete, proper period) in accordance with accounting policies and procedures
• Ensure monthly billing calculations spreadsheets are up to date
• Prepare monthly revenue analysis and variance reports for internal review
• Obtain and reconcile company Client and Transaction metrics
• Assist with the preparation and issuing of Merchant of Record (MOR) remittance statements
• Record client payments in NetSuite, either on individual accounts or as part of the bank reconciliation
• Define matching rules in the bank reconciliation as needed
• Perform payments to clients as part of the MOR agreements
• Prepare monthly Aged AR reports and accounts receivable related KPI’s
• Provide support to other accounting functions, including bank reconciliations and other tasks as requested
• Contribute to the company’s profitability by providing accurate, relevant, and timely financial information to various stakeholders

Collection

• Manage the client collection process including dunning, making sure balances are paid before they become overdue
• Build strong working relationships with Client Accounts Payable (or equivalent) counterparts
• Follow up with clients that are in arrears to mitigate the impact of past due balances on AFDA provisions and bad debts expense
• Help prepare the monthly bad debt provision calculations making sure the amount calculated has supporting documents
• Establish payment commitment dates with clients in arrears, or payment plans where applicable.
• Coordinate collection efforts with third party Debt Collection Agencies (“DCAs”), reconciling payments received and providing updated collection instructions each month.

Client Inquiries and Support

• Work with the Client Success or Sales team to make changes to client billing data, and provide financial data to these teams regarding their clients as needed
• Manage accounts receivable inbox and internal service desk, making sure the clients requests are answered and solutioned within SLA’s
• Manage market requests regarding changes to billing that involve modifications to the electronic billing system, and reconfigure the system as needed

Team Management

• Ensure the successful operations of the Accounts Receivable department, adequate to achieving the department’s goals and objectives.
• Oversee team of three Accounts Receivable Coordinators based in Vancouver, including effective coaching and training
• Be the primary point of contact for escalation and resolution of problems, allocating work, coaching and development, objective setting and performance reviews
• Hold regular AR team meetings, including weekly 1:1’s with each team member
• Work in partnership and build strong professional relationships with accounting and commercial teams in all markets

Other

• Maintain financial security by following internal control guidelines
• Ensure all information is appropriately recorded and/or followed from the “Finance Guide”
• Support / cover for other Finance team members as and when necessary, e.g., during periods of sickness or scheduled time off
• Support the month end and year end close processes as required
• Assist the Financial Controllers with the audit working paper preparation and other audit related tasks
• Provide support to other departments and other markets as requested
• Provide support with implementation of new automated processes within NetSuite, process improvements within Finance, including sandbox testing and production deployment
• Process efficiency improvements
• Procedure documentation
• Other ad hoc tasks, as requested

Required Qualifications

Essential Knowledge, Skills, and Experience

Demonstrated Experience / Projects

• Professional, service oriented, positive attitude, personable and courteous
• Takes ownership, initiative, and is accountable
• Able to work under pressure to tight month end billing deadlines
• Proven experience interacting positively and professionally with various internal and external stakeholders
• Ability to handle stress and stay focused in a fast-paced environment

Role Specific

• Highly detail-oriented, accurate and organized
• Able to adapt to changing priorities and gets stuff done
• Excellent planning and organizational skills
• Team player but able to work autonomously
• Bilingual French/English both written and verbal

Technical / Hard Skills

• Advanced Excel and good Word skills
• Impeccable verbal and written communication skills
• Proficient with data entry
• Excellent and high-quality processing speed

People Management experience (if applicable)

• Experience leading a team
• Able to effectively coach and motivate a team to get the best out of them

Years of Experience

• 5+ years experience in accounts receivable related role

Education (post-secondary, certification, etc.)

• Accounting or Legal Certification, Diploma or Degree (bonus)

Approach and Abilities

Role Specific

• Ability to deliver results with little supervision in a dynamic and progressive environment
• Keen focus on delivering business results
• A basic understanding of fundamental accounting principles and concepts
• Confident, self-motivated, and a desire to set and achieve personal goals
• Professional and demonstrates grit and perseverance

Communication

• Strong written and verbal communication stills
• Able to gather, analyze and present material clearly
• Strong interpersonal skills

Problem Solving/Decision Making

• Comfortable handling competing priorities
• Applies professional judgement
• Identifies inefficiencies and suggests process improvements

Level of Ownership

• Self-motivated and self-directed
• Outstanding work ethic with strong commitment to quality and delivering on time
• Responsible and accountable for all tasks assigned
• Responsible for following all policies, procedures, and SLAs
• A willingness to learn and continually to improve

Level of Leadership

• Manager

Success in the role 

What does success look like in the role?

• All team tasks are completed according to policy, process, and SLA’s (Service Level Agreements) with minimal errors within allotted month-end time and without sacrificing quality
• Team members support each other to ensure team success (emphasized over individual success)
• Monthly billing is completed within the scheduled time, with no errors or delays
• Client requests are handled on time and with professionalism
• Accounts Receivable service desk tasks are completed within SLA’s
• Accounts receivable KPIs are improving every month, including but not restricted to billing completion time and Days Sales Outstanding
• Aged receivables are rare and escalated immediately
• Collections process is effectively managed and bad debt expense is minimized by ensuring collection before arrears age over the provision threshold

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives:  Corpay will notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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