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Assistant General Manager

2 months ago

Banff, Canada Banff Collections - Royal Canadian Lodge,... Full time

THE OPPORTUNITY: Banff Collections - Royal Canadian Lodge, Charltons Banff and Banff Inn

ASSISTANT GENERAL MANAGER

REPORTS TO CLUSTER GENERAL MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF.

THE ROLE:

The Assistant General Manager is primarily responsible for the operations of one hotel, and will also support the Cluster General Manager in the day-to-day operation of all departments, at all hotels as required. Maintaining high standards of quality, guest and employee satisfaction.

ACTIVITIES:

  1. Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations.
  2. “Hands on” and active member of the front desk team, performing the role of guest service representative and night audit as required.
  3. Implement and maintain all company policies and procedures.
  4. Ensure 100% guest satisfaction.
  5. To ensure Revenue Management goals are met or exceeded.
  6. Develop, prepare, execute and achieve financial goals.
  7. Hire, train, support and coach staff to create a productive, efficient team.
  8. Oversee and participate in day-to-day operations and sales activities.
  9. Representative of the management team to hotel guests, employees and members of the community.
  10. To ensure the proper housekeeping and maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control.
  11. Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales.
  12. Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
  13. Ensure that all appropriate systems and controls are in place to produce accurate reports.
  14. Responsible for purchasing, inventory and other controls.
  15. Fills in for any vacant shifts as needed and assigned by General Manager.
  16. Performs functions of the General Manager in his or her absence.
  17. Assists with bi-weekly payroll processing in absence of the General Manager.
  18. Assists with other duties as well as responsibilities associated with Assistant General Manager position including but not limited to the above as assigned by General Manager.

COMPETENCIES WE ARE SEEKING:

  • Minimum 3 years supervisory experience, within hospitality industry preferred
  • Ability to deal with all levels of management, staff and owners in a professional manner
  • Experience in the supervision of personnel: recruitment, training and motivation
  • Background in the development and execution of business, marketing and sales plans and operating budgets
  • Proficient / familiarity with computerized systems
  • Ability to work within deadlines
  • Proven ability to manage multi-tasked assignments
  • Familiarity with accounting principles
  • Familiarity with hotel operations an asset
  • Will be required to work a variety of days, evenings, weekends, and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Additional pay:

  • Bonus pay

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Experience:

  • Hotel Operations: 3 years (preferred)

Location:

  • Banff, AB T1L 1C9 (preferred)

Work Location: In person

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