Assistant General Manager

3 weeks ago


Banff, Alberta, Canada Banff Hospitality Collective Full time
About the Role

We are seeking an experienced and skilled Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will be responsible for contributing to the success of our restaurants by participating in the management of daily operations, including management of all employees in conjunction with the General Manager.

Key Responsibilities
  • Oversee and manage all areas of the venue, using your discretion to make decisions quickly
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Ensure compliance with operational standards, company policies, federal/provincial/local laws, and ordinances
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
  • Deeply understand and have a strong commitment to venue brand, constantly delivering and getting others to deliver the brand promise
  • While you're very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture
  • Lead by example, having a floor presence for the duration of your shift
  • Prepare for and attend weekly, monthly, quarterly, and six-month planning meetings
Requirements
  • You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of
  • You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
  • Connecting with people and building trusting relationships comes easy to you
  • Understanding of the importance of communication and workplace culture
  • Collaborative working style and team focus
  • Excellent communication skills
  • Willing to take a step back to look at things from other perspectives and be open to a different way
  • Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
  • Flexible schedule required
  • ProServe certification
  • 2 years of experience in the food and beverage industry is preferred


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