Assistant General Manager

2 months ago

Banff, Canada Banff Collections - Royal Canadian Lodge, Charltons Banff and Banff Inn Full time

**THE OPPORTUNITY: Banff Collections - Royal Canadian Lodge, Charltons Banff and Banff Inn**

ASSISTANT GENERAL MANAGER

REPORTS TO CLUSTER GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio

**THE ROLE**:
The Assistant General Manager is primarily responsible for the operations of one hotel, they will also support the Cluster General Manager in the day-to-day operation of all departments, at all hotels as required. Maintaining high standards of quality, guest and employee satisfaction.

**ACTIVITIES**:
The duties and responsibilities for the Assistant General Manager include, but are not limited to the following:

- Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations.
- “Hands on” and active member of the front desk team, performing the role of guest service representative and night audit as required.
- Implement and maintain all company policies and procedures.
- Ensure 100% guest satisfaction.
- To ensure Revenue Management goals are met or exceeded.
- Develop, prepare, execute and achieve financial goals.
- Hire, train, support and coach staff to create a productive, efficient team.
- Oversee and participate in day-to-day operations and sales activities.
- Representative of the management team to hotel guests, employees and members of the community.
- To ensure the proper housekeeping and maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control.
- Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales.
- Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
- Ensure that all appropriate systems and controls are in place to produce accurate reports.
- Implement and maintain all company policies and procedures.
- Responsible for purchasing, inventory and other controls.
- Fills in for any vacant shifts as needed and assigned by General Manager.
- Performs functions of the General Manager in his or her absence.
- Assists with bi-weekly payroll processing in absence of the General Manager.
- Assists with other duties as well as responsibilities associated with Assistant General Manager position including but not limited to the above as assigned by General Manager.

**COMPETENCIES WE ARE SEEKING**:

- Minimum 3 years supervisory experience, within hospitality industry preferred
- Ability to deal with all levels of management, staff and owners in a professional manner
- Experience in the supervision of personnel: recruitment, training and motivation
- Background in the development and execution of business, marketing and sales plans and operating budgets
- Proficient / familiarity with computerized systems
- Ability to work within deadlines
- Proven ability to manage multi-tasked assignments
- Familiarity with accounting principles
- Familiarity with hotel operations an asset
- Will be required to work a variety of days, evenings, weekends, and holidays

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Hotel

  • Assistant General Manager

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About Banff Hospitality CollectiveBanff Hospitality Collective is a dynamic and innovative company that operates a range of restaurants and entertainment venues in the heart of Banff. We are committed to delivering exceptional guest experiences and creating a positive and inclusive work environment for our team members.Job Title: Assistant General ManagerWe...

  • Assistant General Manager

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About Banff Hospitality CollectiveBanff Hospitality Collective is a dynamic and innovative company that operates a range of restaurants and entertainment venues in the heart of Banff. We are committed to delivering exceptional guest experiences and creating a positive and inclusive work environment for our team members.Job Title: Assistant General ManagerWe...

  • Assistant General Manager

    3 months ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Assistant General Manager

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Job Title: Assistant General ManagerBanff Hospitality Collective is seeking an experienced and skilled Assistant General Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Manage...

  • Assistant General Manager

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Job Title: Assistant General ManagerBanff Hospitality Collective is seeking an experienced and skilled Assistant General Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Manage...

  • Assistant General Manager

    3 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Assistant General ManagerWe're seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a crucial role in ensuring the success of our restaurants, including Magpie & Stump, Balkan Restaurant, and more.Key Responsibilities:Oversee and manage all...

  • Assistant General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Assistant General Manager Opportunity at Banff Hospitality CollectiveWe're seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a vital role in ensuring the success of our restaurants and bars in downtown Banff.Key Responsibilities:Oversee...

  • Assistant General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Assistant General Manager Opportunity at Banff Hospitality CollectiveWe're seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a vital role in ensuring the success of our restaurants and bars in downtown Banff.Key Responsibilities:Oversee...

  • Assistant General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Assistant General ManagerWe're seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a crucial role in driving the success of our restaurants and bars.Key Responsibilities:Oversee and manage all areas of the venue, ensuring exceptional...

  • Assistant General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About the RoleWe are seeking an experienced and skilled Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will be responsible for contributing to the success of our restaurants by participating in the management of daily operations, including management of all employees in conjunction with...

  • Assistant General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About the RoleWe are seeking an experienced and skilled Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will be responsible for contributing to the success of our restaurants by participating in the management of daily operations, including management of all employees in conjunction with...

  • Assistant General Manager

    3 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Assistant General Manager Opportunity at Banff Hospitality CollectiveWe're seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a vital role in ensuring the success of our restaurants and delivering exceptional guest experiences.Key...

  • Assistant General Manager

    3 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About the RoleWe're seeking an experienced and skilled Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a vital role in the success of our restaurants, including The Bear Street Tavern, Balkan Restaurant, and more.Key ResponsibilitiesOversee and manage all areas of the venue,...

  • Assistant General Manager

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About the RoleWe are seeking an experienced and skilled Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, including managing all employees, inventory, and supplies. You will work closely with our culinary team and...

  • Assistant General Manager

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About the RoleWe are seeking an experienced and skilled Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, including managing all employees, inventory, and supplies. You will work closely with our culinary team and...

  • Assistant General Manager

    1 day ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    Operations Manager - Food and BeverageAt Banff Hospitality Collective, we are seeking an experienced Operations Manager to join our team. As Assistant General Manager, you will play a key role in the success of our venue, Magpie & Stump. Key responsibilities include:Oversee daily operations, ensuring a seamless guest experienceManage employees, focusing on...

  • Assistant General Manager

    3 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a crucial role in the success of our restaurants and bars.Key ResponsibilitiesOversee and manage all areas of the venue, ensuring exceptional customer service and a...

  • Executive Assistant to the General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time $200

    Assistant General Manager Opportunity at Banff Hospitality CollectiveWe're seeking an experienced and dynamic Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a crucial role in driving the success of our restaurants and ensuring exceptional guest experiences.Key...

  • Executive Assistant to the General Manager

    4 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time $200

    Assistant General Manager Opportunity at Banff Hospitality CollectiveWe're seeking an experienced and dynamic Assistant General Manager to join our team at Banff Hospitality Collective. As a key member of our management team, you will play a crucial role in driving the success of our restaurants and ensuring exceptional guest experiences.Key...

  • Assistant General Manager

    2 weeks ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We're seeking an exceptional Restaurant Operations Manager to join our team at Banff Hospitality Collective. Our menu features campfire-inspired cuisine & wood-fired rotisserie specialties served alongside our award-winning spirits. As a Restaurant Operations Manager, you will contribute to the success of our company by participating in the management of...